Westford Veterinary Emergency Referral Center is looking to add a compassionate and skilled Client Service Representative to our team. At our Rarebreed clinic, you can help reimagine the veterinary experience in your community. Our diverse environment means you’ll work with friendly, talented, experienced, board-certified veterinarians and Emergency Clinicians in a very busy 24-hour facility.

As part of our team, you’ll work with the latest technology, gain access to state-of-the-art training facilities, and collaborate with a positive team to deliver the highest quality of care to the pet patients we all love. Founded in 2012, the Westford Veterinary Emergency Referral Center is an animal care facility like no other. Our campus spans 3 buildings totaling 17,000 square feet.

We offer 24/7 emergency critical care, urgent care, anesthesiology pain management, internal medicine, orthopedic soft tissue surgery, neurology neurosurgery, and physical therapy. New equipment is selected by the very team destined to use the technology. 5T MRI.

Located in the beautiful Nashoba Valley region of Massachusetts, it does not matter if you are a big city person or a great-outdoors person, abundant activities abound. Massachusetts is the heart of New England. All of Boston’s history, sports, museums, theaters, night-life, and fine-dining is just 20 miles southeast of Westford.

Enjoy visiting Cape Cod, a favorite beach weekend getaway destination for Bostonians, celebrities, and US Presidents. The best hiking and skiing in the Northeast are a short drive into New Hampshire. The vacationland of Maine can be reached in 90 minutes.

Kayaking in the nearby rivers, lakes, and the ocean is a popular team member pastime.

WHAT YOU’LL DO

Answers telephone calls quickly, efficiently and in a professional and friendly manner using a multi-line system Warmly greets clients Prepares patient files Receives and relays client correspondence and updates client financial records Answers client’s inquiries about basic animal care questions and routine procedures Educates clients on over-the-counter products such as flea and tick preventions Admits patients and handles medical records entries accurately Prepares client invoices for services performed Handles payment transactions Receives and relays telephone, fax, and email messages accurately and promptly

BENEFITS

We’re passionate about helping you reach your greatest potential – both at work and at home.

to utilize for your own pet: Pet Care: Discounts on veterinary services and products Pet Diagnostics: Discounts on reference lab testing Pet Food: Discounts on Purina pet foods Pet Insurance: Discounts available with our preferred vendor

Compensation

package is outstanding and rewarding: Great pay with competitive medical, dental, and vision insurance coverage 401K with a company match of up to 4%- after 6 months of service Generous paid time off Mental Health Resources Company-paid bonding leave Plus, special

REQUIREMENTS

High school diploma or equivalent Previous experience working as a Veterinary Receptionist/CSR is preferred but not required Significant experience with basic office functions in a busy office environment Must be a team player and have compassion for pets and their people Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners.