About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business.

Why Join Us

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care .

Benefits

they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Responsibilities

We are looking for an exceptional Senior Customer Success Manager - Commercial to join our growing team in the West Coast . In this role, you will be involved in working with customers to ensure the success and adoption of the Workato Intelligent Automation Platform. You will also be responsible for the success of an assigned set of customer onboardings in a timely and productive manner.

In this role, you will also be responsible to: Develop and maintain strategic business relationships with customers to drive adoption and retention. Provide technical Workato product expertise. Be the expert in deployment models and governance structures and share best practices from a business and technical perspective.

Educate People, Marketing, Sales, Customer and Finance Operations on the business value achieved through automating their processes. Develop and implement processes and programs to increase usage of the product within the current group and drive cross sell opportunities within other groups. Actively coach and mentor the broader CSM team, contributing to overall team development Serve as the primary point of escalation when customer issues arise, troubleshoot, and ensure quick resolution.

Provide quantitative/qualitative analysis to inform team decision-making and product roadmap. Become the trusted customer advisor and be the customer advocate within Workato. Be available to work US hours.

Requirements

Qualifications

/ Experience / Technical Skills BS or equivalent education 5+ years of experience in consulting, customer success management and technical account management. Prior experience as a Account Executive, Senior Member of a large consulting firm or CSM in SaaS/iPaaS preferred Experience in Integration and/or business automation. Understanding of large complex businesses with many stakeholders.

Awareness of each of the following roles day to day processes and expertise in several; People (HR), Finance, Marketing, Sales, and Post Sales Customer Organizations. Comfortable operating with revenue targets. Impressive track record of high customer retention and growth.

Strong sense of customer empathy and customer-centrism. Excellent interpersonal and communication skills. Strong problem solving and analytical thinking.

Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments.