We are a growing IT company; a great place to start and grow your career! CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline – Right People, Right Results, Right Careers!

Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It’s why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast.

our goal is to make technology easy and to help our clients use it as effectively as possible. The Director of Revenue Operations will lead and optimize the sales operational strategy for our Managed Services business. This role ensures alignment across Sales, Marketing, Finance, and Service Delivery to enable scalability, performance visibility, and predictable revenue growth.

The ideal candidate brings a data-driven mindset, process excellence, and experience in recurring-revenue business models within the IT/MSP ecosystem.

What You'Ll Do

: Sales Strategy Planning Develop and implement a unified sales operations strategy that aligns with corporate growth objectives. Partner with the Chief Growth Officer (CGO) and sales leadership to design coverage models, territory plans, and quota frameworks for both “Velocity” (new logo) and “Core” (existing client) teams. Manage forecasting, pipeline analytics, and KPI dashboards to ensure visibility into bookings, renewals, and multi-year managed services growth.

Drive pricing standardization, including GM%, TCV, and MRR-based incentive alignment. Process Optimization Standardize and document the Lead-to-Cash process; from marketing-qualified lead through renewal. Enhance cross-functional coordination between Sales, Marketing, RevOps, Finance, and Service Delivery.

Oversee proposal automation, quoting tools, and approval workflows to improve turnaround times. , E-Rate, SLED bid frameworks). Systems Data Integrity Own the CRM environment (HubSpot, NetSuite, or ConnectWise) and ensure accurate pipeline hygiene, forecast reporting, and stage management.

, Gong, ZoomInfo, LinkedIn Navigator, HubSpot Sequences). ). Ensure sales data integrity, audit compliance, and consistent process adoption.

Revenue Operations Alignment Partner with the Director of Revenue Operations to synchronize sales forecasting with finance and delivery capacity.

Compensation

plan modeling, quota assignment, and attainment tracking. Evaluate the success of spiffs, accelerators, and incentive programs through ROI-based analysis. Deliver executive-ready reports for Board and ELT review on sales efficiency and profitability.

Leadership Enablement Lead a small team of analysts or coordinators to support reporting, analytics, and system administration. Partner with Sales Enablement to design training, onboarding, and certification programs for Account Executives and Inside Sales. Act as a strategic advisor to leadership, ensuring accountability, transparency, and continuous improvement across the sales engine.

Perform other job-related duties as assigned What You Bring: 8–12+ years of experience in Sales Operations, Revenue Operations, or Sales Strategy, ideally within a Managed Services Provider, VAR, or IT Services organization. Proven track record of driving forecast accuracy, pipeline hygiene, and operational scalability in a high-growth recurring revenue model. Proficiency with CRM and BI platforms (HubSpot, NetSuite, Salesforce, Power BI, Tableau).