Residential Concierge - 3700M

At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment.

Role Overview As a Residential Concierge, you are the heart of the community - cultivating a welcoming atmosphere, ensuring daily operations run smoothly, and providing exceptional support to residents, guests, and partners. You anticipate needs before they arise, resolve issues with ease, and approach every interaction with warmth, professionalism, and genuine care. Serve as the primary point of contact for property management, security, parking services, maintenance teams, vendors, and cleaning staff.

Issue, track, and replace building access cards, parking passes, and visitor credentials. Support the coordination and execution of resident events, community programs, and onsite activities. Greet and assist residents, guests, vendors, and prospective residents to ensure a warm, professional, and seamless experience.

Oversee the front desk and lobby area, ensuring timely communication and a polished, welcoming atmosphere. Assist with property maintenance requests, amenity reservations, and coordination of work orders. Maintain inventory and restock community supplies, including lobby materials, amenity spaces, and resident‑facing resources.

Perform daily opening and closing duties to ensure the property is ready for residents and visitors each day. Keep lobby, amenity areas, and shared spaces clean, organized, and inviting. Support resident engagement efforts, including event calendars, celebration programs, and community communications.

Collaborate with onsite teams (leasing, management, maintenance) to provide consistent property support and coverage. Participate in community initiatives, special projects, and operational improvements as needed.

Qualifications

Minimum of 3 years of experience in a customer service, hospitality, or front‑desk role, ideally within a residential or service‑oriented environment. High school diploma or equivalent required. Familiarity with mail and package handling processes, including USPS, FedEx, UPS, and postage equipment.

Strong attention to detail with the ability to anticipate resident and community needs. Exceptional organizational, interpersonal, and communication skills. Proficiency in Microsoft Office Suite and comfort with basic office technology.

Ability to lift and move items up to 15–20 pounds as needed. About Cortland Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio.

Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people. Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law.

com Cortland is a drug-free workplace.