Supervisor, Clinical Services (LPC, LAC, LMSW, LMFT, LIAC, LAAC)

Must live in the state of Arizona.

What You’Ll Do

: The Supervisor, Clinical Services, effectively initiates, communicates, and collaborates with the contact center leadership on program service delivery, training, and clinical initiatives.

Responsibilities

: Conduct clinical oversight and administrative supervision as delegated by the Director of Clinical Services in our 24/7/365 Contact Center. Use appropriate methods and a flexible interpersonal style to help coach others: provide timely guidance and feedback services. Assist in the development, review, and update of crisis services and clinical policies: responsible for crisis services and clinical procedures.

Monitor and evaluate clinical and crisis key performance indicators. Complete quality and compliance audits; ensure aggregate and individual feedback loops for performance improvement. Provide coaching and oversight to team leads for effective management of call center operations.

Training of all new team leads, crisis agents, and peer support specialists. Responsible for implementation of trauma-informed care practices into clinical oversight, supervision, and policies. Effectively initiates, communicates, and collaborates with the contact center leadership on program service delivery and components, training, evaluation and outcomes, clinical initiatives, new projects, and building a successful team.

Real-time staff support through clinical staffing, call monitoring, and answering of incoming crisis calls when needed. Other tasks as assigned. Knowledge, Skills, Abilities: Critical thinking skills and effective decision-making within the context of the organization’s culture; Flexible interpersonal style to help coach others; Provides timely guidance and feedback; Results in task accomplishment; Clear/concise/logical verbal and written business communication for the execution of vision and strategic initiatives; Plans effectively; establishes courses of action for self and others to ensure work is completed efficiently; Maintains effectiveness when experiencing major changes in work tasks or environment; Adjusts effectively to new processes; Builds and maintains collaborative relationships that facilitate the accomplishment of goals; Technical, industry-specific knowledge about healthcare, behavioral health, crisis services, and clinical standards of practice.

Education Experience: Master’s Degree, Current AZ Behavioral Health License (LPC, LAC, LMSW, LMFT, LIAC, LAAC) OR An out-of-state Behavioral Health License, with the ability to receive AZ BH Board Endorsement 5+ years of related behavioral health industry experience, 2+ years of crisis intervention experience, 1+ year of supervisor experience, *AZ BH Board endorsement fee is eligible for reimbursement. Work Location: Remote. Wireless (Wi-Fi) connection is not permitted for this position; you must be connected to your home internet modem/router with ethernet cabling (Cat5e or better - this can be provided to staff as needed) Working Conditions: While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Exposure to noise typical with office operations. Ability to hear and speak.

Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency.

Who We Are

What We Offer

: Solari is an awa