Work Location: Remote - Must live in Arizona Positions are full-time with opportunities for shift differential based on 1st, 2nd, or 3rd shift schedules.

What You’Ll Do

: The Crisis Specialist I is responsible for receiving, responding to, and triaging crisis and healthcare requests. Screens and triages incoming requests, completes an assessment and intervention, ensures safety, coordinates care, and documents the interaction in an electronic health record (EHR). Promotes and maintains an organizational culture that is focused on Solari’s core values.

This is realized by demonstrating the following outcomes: safety, recovery and resiliency, engagement, crisis assessment and intervention, hope, efficiency, quality, accuracy, and service excellence.

Responsibilities

: Respond to incoming contacts and requests for crisis and healthcare services across all contracts within the scope of employee work; completes outbound calls, emails, text or chat to effectively coordinate care and resolve crisis situations; operates with accuracy, compassion, and efficiency. Demonstrate effective engagement skills; inspire hope and promote recovery and resiliency. Screen and triage incoming crisis requests, resulting in safety and crisis resolution; effectively use the risk assessment tool to guide crisis intervention based on acuity and risk.

Utilize knowledge of healthcare industry standards and clinical assessment and intervention skills, resulting in crisis or contact resolution. Provide health education and community resources based on the intervention provided. Participate in required training, supervision, meetings, and clinical oversight; demonstrates enhanced knowledge and skill over tenure at Solari for of new contracts, suicide intervention and prevention, the behavioral health and medical healthcare systems, Medicaid or Medicare managed care, mental health and diagnostics, community resources, effective communication, active listening, speech analytics, contact center industry standards, and recovery and resiliency practices.

Demonstrate effective documentation skills; ensure all interactions are documented in the designated electronic health record in accordance with policies, procedures, and industry or organizational standards of practice. Adhere to call center policy and procedures. Other duties as assigned.

Knowledge, Skills, Abilities: Critical thinking and effective decision-making for managing high-acuity crisis requests, and decision-making skills that facilitate safety and crisis resolution. Demonstrates clear/concise/logical verbal and written business communication. Plans effectively and adjusts effectively to new processes.

Builds and maintains collaborative relationships. g. Arizona); Demonstrates concurrent management of multiple tasks and deadlines.