Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies’ full potential.

We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations.

We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy. The Operations Manager will lead and optimize warehouse and logistics operations across a distributed environment, ensuring efficient inventory flow, fulfillment accuracy, and scalable operational processes. This role is heavily focused on warehouse operations strategy, logistics coordination, inventory systems implementation, and process improvement.

The ideal candidate brings experience overseeing warehouse operations, redesigning warehouse layouts and workflows, implementing inventory management solutions, and managing third-party logistics and shipping operations. This individual will serve as a key operational partner in building scalable infrastructure that supports growth, operational efficiency, and customer satisfaction.

Key Responsibilities

Warehouse Operations Optimization Oversee day-to-day warehouse operations remotely, including receiving, storage, fulfillment, shipping, and returns Evaluate and redesign warehouse layouts, workflows, and operational processes to improve efficiency, scalability, and accuracy Develop and implement operational standards, SOPs, and KPIs across warehouse functions Partner with warehouse personnel and third-party vendors to ensure operational consistency and performance Identify process bottlenecks and lead continuous improvement initiatives Inventory Management Systems Lead the implementation and optimization of inventory management systems and warehouse operational tools Maintain accurate SKU-level inventory visibility and reporting across multiple locations or systems Establish inventory control procedures including cycle counts, reconciliation, and auditing processes Analyze inventory trends and operational data to improve forecasting, replenishment, and fulfillment accuracy Partner cross-functionally to improve inventory planning and operational scalability Logistics Supply Chain Management Manage shipping, freight, carrier relationships, and logistics operations to ensure timely and cost-effective delivery Oversee inbound and outbound logistics coordination across warehouse and customer delivery operations Monitor shipping performance, delivery timelines, and transportation costs while identifying optimization opportunities Manage end-to-end RMA processing and hardware warranty operations across deployed customer hardware environments Serve as a point of coordination for customer service escalations related to hardware fulfillment, returns, replacements, and shipping discrepancies Operational Strategy Project Management Lead operational improvement projects including warehouse redesigns, inventory system migrations, and logistics process enhancements Develop scalable operational frameworks to support company growth and customer demand Collaborate with leadership, finance, customer success, and technical teams to align operational priorities Build reporting dashboards and operational metrics to track warehouse and logistics performance Team Leadership Cross-Functional Collaboration Lead and support warehouse operations personnel, vendors, and cross-functional operational teams Establish clear operatio