Multi-Unit Manager - New York City

Summary of Role: The Multi Unit Manager is responsible for driving operational excellence, sales performance, and team development across a portfolio of stores. This role ensures consistent brand standards, delivers strong financial results, and fosters a positive customer experience. The Multi Unit Manager partners closely with Store Managers and cross-functional leaders to execute company initiatives, strengthen store operations, and build high-performing teams that support sustainable growth.

Responsibilities

: Operational Management Ensure operational excellence and consistency across all stores in the assigned market. Conduct regular store visits to review performance, brand standards, and opportunities for improvement. Ensure adherence to company policies, procedures, and operational expectations.

Oversee the execution of new initiatives, product launches, and operational updates. Perform weekly in store audits to ensure compliance and accuracy Sales Financial Performance Drive sales growth and profitability across assigned locations. Analyze store performance metrics, including labor, inventory, COGS, and P L results.

Develop action plans to support improvement in underperforming stores. Optimize labor scheduling, inventory management, waste reduction, and overall cost control. Leadership Staff Development Lead, mentor, and inspire Store Leaders and their teams.

Recruit, hire, train, and retain strong management talent. Provide coaching and create development plans to build management capability. Foster a positive, collaborative, and high-accountability culture.

Customer Experience Ensure all locations consistently deliver exceptional customer service. Review customer feedback and experience metrics to identify improvements. Support stores in resolving escalated customer issues and concerns.

Compliance Safety Ensure stores adhere to all safety, sanitation, and regulatory standards. Maintain compliance with labor laws, health regulations, and company policies. Uphold proper food handling and workplace safety procedures across all locations.

Communication Collaboration Act as the primary liaison between store teams and district leadership. Provide regular updates on operational performance, opportunities, and market needs. Collaborate with other Multi Unit Managers to ensure company-wide brand consistency.

Required Skills Experience: 3–5+ years of multi-unit management experience in retail, food service, hospitality, or a similar industry. Strong leadership and people management skills. Excellent verbal and written communication abilities.

Proven ability to analyze data, interpret financial reports, and make informed decisions. Highly organized with the ability to manage multiple priorities simultaneously. Strong problem-solving skills with the ability to act quickly and effectively.

Adaptable to a fast-paced, multi-location environment. Knowledge of industry-specific policies, procedures, and safety standards. Ability to travel regularly within assigned locations.

Technical Skills: Experience with P L oversight, leadership development, and operational rollouts. ) required.

Benefits

: Medical, Dental, Vision, 401(k)

eligible Acrrued Paid Time Off (Up to 2 weeks per year) Commuter

A free Chip City cookie and beverage each shift 50% Off Employee Discount Opportunity for career growth!