IT Support Specialist, Cognito Therapeutics, Inc. Location: Cambridge, MA, USA, Full-time Company Description Cognito Therapeutics, Inc. is a venture-backed (Morningside Ventures, FoundersX, IAG, Starbloom) late clinical stage company translating scientific findings from MIT into therapeutic approaches for brain health, including Alzheimer’s disease and other neurodegenerative conditions.

We were awarded a Breakthrough designation by the FDA in December 2020 based upon our feasibility data that showed our therapy’s strong safety profile and a notable preservation of cognition and function in patients with mild-to-moderate Alzheimer’s. We completed enrollment in our pivotal study, HOPE, in June 2025 and expect to release topline data from the trial in summer 2026. We are a fast-moving, highly motivated team of innovators with the ambitious goal of helping millions of patients and caregivers around the world who are impacted by neurodegenerative conditions.

With our patented brain stimulation technology, we are committed to developing convenient, safe and effective neuroprotective therapies to improve brain health and well-being for all. About the Job The IT Support Specialist will be onsite and provide onsite and remote technical operations and support for employees and business operations, ensuring a seamless day-to-day technology experience across the organization. This role will support employee workstation setup, conference room technology, troubleshooting hardware and software issues, onboarding/offboarding support, technology administration and integration, and coordination with external IT vendors.

The ideal candidate is proactive, organized, customer-focused, and comfortable supporting a fast-paced office environment. This is a highly visible, hands-on role that will partner closely with employees across all departments to maintain a productive and reliable workplace technology environment.

Key Responsibilities

Employee Technical Support Provide onsite and remote IT support for employees across hardware, software, and connectivity issues Troubleshoot laptops, monitors, docking stations, printers, peripherals, and mobile devices Respond to help desk requests and resolve technical issues in a timely manner Assist employees with password resets, MFA support, and basic account access troubleshooting Be the company contact to support the IT Managed Service relationship.

Qualifications

2–5 years of experience in IT support, help desk, workplace technology, or desktop support roles Experience supporting Mac and/or Windows environments Familiarity wi