As a member of the ShipBob Team, you will... Grow with an Ownership Mindset : We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth.

If you're ready to do the most meaningful work of your career, this is the place. Collaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them.

That combination of transparency and mutual respect is what makes the work here feel worth doing. Experience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together.

When we fall short, we learn and move forward. Location: Kettering, United Kingdom Role Description: As a Senior Transportation Specialist, you will operate as an experienced execution lead within ShipBob’s carrier and final mile network. Working within the framework established by the Carrier Manager, you will drive day-to-day carrier coordination, pickup execution, and issue resolution across your assigned scope—ensuring freight moves reliably and operational risks are addressed early.

You will partner closely with fulfillment center operations, Merchant Success, and carrier partners to execute against established processes, maintain operational accuracy, and surface performance trends that require escalation or carrier-level accountability. This role plays a critical part in sustaining service reliability, quality, and consistent execution across final mile and freight operations. This role reports to Senior Manager, Freight Operations.

What You’Ll Do

: Carrier Execution You will support and monitor carrier execution across assigned sites, ensuring established processes are followed and service risks are addressed promptly. Monitor on time carrier pickups across assigned sites and CPTs using ToolBob. Initiate follow-up via Teams or COPS tickets when data is missing or pickups are at risk.

Review dock volume against booked carrier capacity and coordinate with carriers or the Carrier Manager when additional capacity is required. Maintain accuracy of carrier pickup schedules, updating pickup times and equipment types to support forecast planning and execution. Support misdelivered gaylord investigations by capturing required details and escalating through the appropriate operational channels.

Manage the Carriers@ inbox within assigned scope; monitor COPS and SCO IPS tickets, ensuring timely acknowledgment, resolution, and updates for complex issues. Respond to urgent carrier inquiries in line with established SLAs and escalation guidance. Other duties as assigned Final Mile Operations You will support reliable final mile execution by coordinating schedules, resolving exceptions, and supporting merchant escalations.

Maintain and monitor final mile carrier pickup schedules for assigned fulfillment sites, ensuring accuracy and communicating changes to relevant stakeholders. Coordinate ad hoc pickup requests and capacity exceptions directly with carriers to maintain coverage outside of standard schedules. Serve as a senior point of contact for merchant escalations related to final mile delivery issues, driving investigation and resolution with carriers while keeping Merchant Success informed.

Process final mile POD requests on behalf of merchants, ensuring timely follow-up and completion. Other duties as assigned Freight Coordination You will provide execution support for routine freight movement and documentation as needed.