AI & Service Architect

Shift delivers AI agents that transform insurers' most critical work. By combining deep industry expertise and unmatched data resources, Shift provides proven results that have earned the trust of hundreds of the world's leading insurers. Our insurance-grade AI is accurate, explainable, and secure—empowering human experts to move with unmatched speed, total confidence, and a renewed focus on the people they serve.

Your browser does not support the video tag. Our culture is built on innovation, trust, and a drive to transform the insurance industry through our SaaS platform. We come from more than 50 different countries and cultures and together we are creating the future of insurance.

com Our super-duper Engineering Team lies at the core of the value we offer to our customers. We solve complex problems by working not only within our squads, but also by working collaboratively with other teams across the organization. If you are excited by solving complex technical challenges, this is the right place for you!

ABOUT THE ROLE

We’re looking for an Architect to set the technical direction and standards across three squads, bridging the gap between Engineering, Data Science, and Infra/Security to ensure our Azure-based services are scalable and reliable, while keeping the developer experience as high as we can. Our services must be easy to build, thoroughly tested, deployed confidently, fully observable so maintenance is not an issue. A key focus will be implementing robust API and event-driven designs that allow our services to seamlessly power our future product and new agentic AI tools.

The architect will champion best practices, mentor engineering teams, and oversee API management solutions that support the organization’s modernization and digital transformation priorities. The second part of the Architect responsibility will be around the way we want to build agentic AI capabilities at Shift. In the long run, we will need to have a coherent way to develop, configure and maintain our agents or chatbots.

The target will be a good balance between speed, flexibility and re-usability, security and budget management, to provide the most value in our products.

WHAT YOU’LL DO

You will have a dual mission.

Responsibilities

: Technical Leadership: Set the overarching technical direction and standards across three distinct engineering squads. Cross-Functional Collaboration: Bridge the gap between Engineering, Data Science, and Infrastructure/Security teams. API Management: Lead the design, implementation, and optimization of our (internal and external) API management framework, including catalogue, gateway, etc.

Platform Excellence: Ensure Azure-based services are scalable, reliable, and optimized for a high-quality developer experience. Operational Integrity: Oversee the creation of services that are easy to build, thoroughly tested, confidently deployed, and fully observable. Architectural Strategy: Implement robust API designs to support future product scaling.

Innovation: Drive the development of infrastructure that seamlessly powers new agentic AI tools and upcoming product features. On the other hand, you will play an active part on designing the way we want to build agentic AI capabilities at Shift, through: Standardization of AI Development: Define and implement a coherent framework for developing, configuring, and maintaining AI agents and chatbots across the organization. Architectural Balance: Design AI systems that strike an optimal balance between development speed, architectural flexibility, and component reusability.

Model Context Protocol (MCP): Help with MCP integration both by exposing MCP for our services, and having our agents calling into third party MCPs Operational Governance: Establish standards for security and budget management (token usage/compute costs) to ensure AI initiatives remain sustainable and secure.