Chartbeat Inc. is the parent company of Chartbeat, Tubular Labs, FatTail, and Lineup Systems. Together, we’re shaping the future of media strategy and revenue.

Trusted by the world's top media brands, Chartbeat, Inc. combines analytics that power smarter audience strategies with revenue solutions that simplify ad operations and accelerate monetization. Our mission is to help customers grow valuable media brands with their content.

Join our diverse group of focused, hardworking professionals who are passionate about doing work that’s challenging and fun — and who strive to maintain a healthy work/life balance.

About The Role

The Customer Success Manager, FatTail, is responsible for ensuring high levels of customer satisfaction, retention, and commercial expansion across the North America FatTail customer base. The role requires close collaboration with Sales, Product, Marketing, Professional Services and Support to drive customer outcomes, long-term account value, and successful revenue retention. This role will ideally be located in the New York City metro area and will include significant domestic travel.

Key Responsibilities

Drive customer satisfaction to ensure customers further invest in the FatTail product and the Chartbeat Inc.

Qualifications

, Hubspot and Salesforce), and data analysis tools. Must be able to travel up to 4 days a month.

Benefits

Comprehensive Health, Dental, and Vision Insurance 401K with company match (100% of the first 3% and 50% of the next 2%) Fully Paid Parental Leave - 18 weeks for birthing parents, 12 weeks for non-birthing parents Phone and internet stipend Wellness, learning, and coworking reimbursements Flexible work hours Unlimited PTO 11 paid holidays and December holiday closure Annual In-Person Event The

Compensation

range for this position is $100,000-$125,000 base plus a variable component Diversity, Equity, and Inclusion Statement At Chartbeat we strive to create and continually grow as a company where all employees are able to be their authentic selves. We are committed to recruiting, hiring, and retaining employees from different backgrounds, viewpoints, and experiences. Our strength is our diversity and we are dedicated to continuously reflect upon, and evolve our efforts to maintain a diverse, equitable and inclusive ecosystem.

Equal Opportunity Employment Statement Chartbeat is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law. Chartbeat's CCPA disclosure notice can be found here .