About CookUnity: Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs.

Today, CookUnity delivers 50 million meals a year from the industry’s best chefs to homes all over the country. Fresh. Ready-to-eat.

And crafted with the passion that nourishes body and soul. Unwilling to stop there, CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: empower Chefs to nourish the world. If that mission has you hungry in more ways than one, you’ve found the right job posting.

About The Team

: The B2B Operations team is responsible for scaling and delivering CookUnity’s new business verticals, such as Smart Fridge and Cold Meal programs, across corporate and healthcare environments. The team collaborates closely with B2C operations, product, and customer experience to ensure seamless execution, operational reliability, and scalable systems that support growth. The role: he Healthcare Operations Manager is responsible for the operational performance, quality, and scalability of CookUnity’s Medically Tailored Meals (MTM) healthcare programs .

Requirements

The Healthcare Operations Manager leads the Care Coordination team and ensures operational workflows—from member intake and eligibility verification to order support and service resolution—are executed accurately and consistently . Because operational accuracy directly impacts healthcare claims and reimbursement, this role also works closely with Finance and Revenue Operations to minimize operational errors that could lead to claim denials or payment delays. This is a hands-on leadership role focused on operational rigor, accountability, and continuous improvement within a regulated healthcare environment.

into clear operational workflows that can be executed reliably by the Care Coordination team.

into operational processes such as: Eligibility verification logic Intake scripts and documentation

Meal ordering rules and modification deadlines Delivery and service constraints Partnering with Legal, Compliance, and Finance to ensure program workflows meet payer

Building and maintaining program-specific SOPs when operational

vary across partners 3.

Responsibilities

: 1. Care Coordination Team Leadership Performance Lead and manage the Care Coordination team responsible for member intake, onboarding, and ongoing program support.

include: Hiring, coaching, and managing Care Coordinators and Member Support Coordinators Defining and enforcing operational workflows and service-level expectations for: Intake calls and eligibility verification Member profile and address validation Meal order support and modifications Escalation handling and issue resolution Monitoring team performance metrics including: Intake accuracy QA scores SLA adherence Member satisfaction Conducting regular 1:1s, performance reviews, and coaching sessions Acting as the escalation point for complex or high-impact member issues 2.

include: Leading the operational onboarding of new healthcare partners, including payers, providers, and pilot programs Translating contractual

include: Coordinating closely with the MTM Project Manager and operational teams responsib

B2B - Healthcare Operations Manager