Senior Director of Technology

We are seeking a hands-on, strategic Senior Director of IT to build and lead the technology infrastructure of our growing organization. This is a newly created role designed to bring focused IT leadership as we scale. Reporting directly to the CFO, you will own all aspects of IT — from day-to-day operations and cybersecurity to EDI compliance, ERP management, and AI-driven innovation.

At our size, this role requires a player-coach mindset: someone equally comfortable setting the IT roadmap and rolling up their sleeves to execute it. This is a rare opportunity to step into a greenfield IT leadership role at a company with real momentum. You'll have the autonomy to build the IT function the right way — with the support of a leadership team that values technology as a business driver.

If you're a hands-on IT leader who wants ownership, variety, and the chance to make a visible impact, this role is for you.

Responsibilities

EDI Retail Integrations Manage and maintain EDI compliance across national retail partners (Target, Walmart, Costco, and others) Oversee API and system integrations connecting NetSuite, 3PLs, retail portals, and other platforms Proactively manage retailer-specific compliance

Requirements

to minimize chargeback and penalty risk ERP Systems Management Own and administer our NetSuite ERP environment, including integrations, user management, and optimization Manage day-to-day IT operations — laptops, devices, software provisioning, and helpdesk support Lead platform strategy decisions including Google Workspace vs.

and deadlines are met Compliance, Risk Business Continuity Drive SOC 2 or equivalent compliance frameworks, particularly as retail partners increase audit

Own backup management, disaster recovery planning, and business continuity protocols Establish data governance policies — ownership, retention, and storage standards AI Innovation Identify and implement AI tools that drive meaningful efficiency across business operations Evaluate automation opportunities in collaboration with department leaders Stay current on emerging technologies and bring forward-looking recommendations to leadership Leadership Budgeting Build, manage, and mentor a small IT team; leverage external contractors and MSPs as needed Own the IT budget — forecasting, cost optimization, and vendor negotiations Serve as the primary IT voice to executive leadership, translating technical complexity into business impact

Qualifications

: 8+ years of IT experience, with at least 3 years in a senior or leadership role Proven experience managing EDI programs with national retailers Hands-on expertise with NetSuite or a comparable ERP system Strong cybersecurity background with working knowledge of compliance frameworks (SOC 2, NIST, or similar) Experience managing cloud infrastructure (AWS, Azure, or GCP) Demonstrated ability to manage vendors, contracts, and IT budgets Comfortable operating as a player-coach — strategic thinker who is also willing to execute Excellent communication skills; ability to present clearly to non-technical executives Experience in consumer products, retail, or a similarly