Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

About The Role

We're looking for a Revenue Analytics Manager to join our Business Data Intelligence team at a critical inflection point. As Cresta scales, this role exists to build and own the analytical infrastructure that powers our GTM engine — translating data from across Sales, Marketing, and Customer Success into trusted, decision-ready insights. Reporting directly to the Senior Director of Business Data Intelligence, you'll be a senior individual contributor and emerging team leader — owning a broad portfolio of recurring reporting, building scalable dashboards, and driving automation that multiplies the team's impact.

This is the right role for someone who has thrived in a startup environment, is technically strong, business-fluent, and energized by the challenge of bringing order and insight to a fast-moving, high-growth company.

Key Responsibilities

Sales, Marketing CS Reporting Own recurring reporting across Sales, Marketing, and CS: pipeline, win rates, ARR, funnel performance, churn/retention metrics, and usage data Build and maintain reporting infrastructure in Looker Studio, BigQuery, and Salesforce Ensure reports are accurate, timely, and accessible to the right stakeholders Identify trends and surface insights proactively — don't wait to be asked Dashboard Architecture Build Design and build standard and mid-complexity dashboards for GTM stakeholders Collaborate with the Senior Director on architecture for high-visibility exec-facing dashboards Establish dashboard standards: naming conventions, refresh cadences, data source documentation Maintain a self-service reporting culture — build dashboards people can trust and use without hand-holding Automation Operational Efficiency Identify and eliminate manual, repetitive processes across the BD I team and GTM stakeholders Build automated workflows in Salesforce, Looker Studio, and adjacent tools Document automation logic and maintain operational runbooks for key recurring processes Stakeholder Support Own complex and ambiguous ad hoc requests Translate business questions into clear analytical frameworks and communicate findings clearly — in writing, in dashboards, and in live settings Data Quality Governance Serve as the escalation point for data quality and SFDC issues — investigate root causes and drive resolution Establish and enforce data standards across reporting domains you own Ensure GTM KPI definitions are consistent and documented

Qualifications

Required: 5–8 years in data analytics, business intelligence, or GTM/Revenue Operations — with meaningful experience at a startup or high-growth SaaS company Demonstrated ability to operate autonomously in an ambiguous, fast-moving environment Proven ownership of reporting across at least two GTM functions (Sales, Marketing, or CS) Strong proficiency in Looker Studio or comparable BI tool (Tableau, Power BI) Hands-on experience with Salesforce — reporting, data model, and CRM operations Working SQL with BigQuery or equivalent