Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta. The Role We’re looking for a strategic, credible, and highly execution-oriented Head of Global Talent Acquisition to build and scale Cresta’s global hiring engine.

This leader will own talent acquisition strategy and outcomes across Technical, GTM, G A, Executive, and Early Career hiring, while partnering closely with executive leadership and the Head of People. This is a highly visible leadership role for someone who thrives in fast-moving, high-growth environments and knows how to balance speed, quality, efficiency, and long-term talent outcomes, and who is comfortable setting strategy while staying close to execution when needed.

What You’Ll Do

Lead and execute Cresta’s global Talent Acquisition strategy in partnership with People, Finance, and business leadership to support rapid growth across regions and functions. Partner closely with executives and senior leaders to shape hiring strategy, priorities, capacity modeling, and workforce planning. Build, scale, and lead a high-performing internal Talent Acquisition team, defining the right mix of in-house recruiters and external partners to support rapid growth, burst hiring needs, and global expansion.

Reinforce a high-trust, high-accountability recruiting culture grounded in mentorship, ownership, data-driven decision-making, and continuous improvement. Partner closely with the Head of People on broader talent, workforce planning, and people initiatives. Support and lead senior and executive recruiting efforts in partnership with People leadership, including hands-on involvement for critical and hard-to-fill roles as needed.

Design, track, and continuously refine TA metrics to drive hiring efficiency, quality, predictability, and scale. Own and continuously improve the end-to-end candidate experience, from intake calibration and interview design through offer, closing, and post-process feedback loops. Champion an equitable, inclusive, and consistent candidate experience across all roles, regions, and stages of growth.

Set the standard for proactive, creative sourcing and passive candidate engagement, ensuring teams build durable pipelines rather than relying on reactive hiring. Drive employer brand and talent marketing programs across social, events, and community engagement in partnership with Marketing and People teams. Refine and scale Cresta’s campus and early career strategy, partnering with recruiters to build internship and new graduate pipelines globally.

Lead the strategy for Cresta’s Talent Acquisition technology ecosystem, including Greenhouse, LinkedIn, Juicebox, CoderPad, and related tools, while identifying opportunities for future improvements and optimization.

What We’Re Looking For

10+ years of progressive Talent Acquisition experience, including senior leadership roles in high-growth technology companies. Proven ability to scale recruiting organizations in fast-paced, global environments.