Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

About The Role

: We’re seeking an Events and Field Marketing Manager to join our high-impact team. You'll own the event experience from concept to execution, bringing innovative ideas to life that differentiate our brand, deliver memorable experiences, and drive business results. Reporting to the Sr.

Field Marketing Manager, this role is highly visible, strategic, and execution-heavy.

Responsibilities

: Own Strategy + Playbook: Develop event strategies aligned to pipeline goals and sales priorities; refine the field marketing playbook to drive consistency, scalability, and repeatable success. Own Pipeline Event ROI Reporting: set KPIs, define success metrics, and present clear, executive-ready insights on pipeline impact and conversion performance.

Qualifications

: Bachelor’s degree or equivalent practical experience 3–5 years of experience in B2B field/event marketing or integrated campaign roles Strong project management capabilities—able to juggle multiple programs at once Excellent communicator who can influence up, down, and across functions Analytical mindset with experience in reporting on event performance and ROI

Preferred Qualifications

: Experience with AI, Contact Center, or Customer Experience solutions Experience supporting account-based field strategies Previous sales/SDR experience or strong familiarity with sales processes Familiarity with Salesforce, Hubspot, Gong, and field ops tools like Mobly

Perks

Benefits

: Medical, dental, and vision plans that are designed to fit you and your family’s needs. Flexible vacation time to promote a healthy work-life blend. Paid parental leave to support you and your family.