Director of IT Engineering

Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them.

By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.

About The Role

The Director of IT leads all IT operations at Charlie Health, including IT Service Delivery, IT Engineering, and IT Asset Management. This role is responsible for scaling a high-performing IT function that supports a distributed workforce and over 4,000 endpoints. This is a leadership role focused on execution, systems design, and operational excellence.

The Director of IT will establish IT as a product-driven function, delivering reliable, secure, and scalable services to the business. The role also owns the integration of AI into business operations. This includes identifying high-impact use cases, deploying automation, and embedding AI into core workflows to improve efficiency across the organization.

This leader is accountable for delivery of the New York headquarters IT build-out and ongoing support of both NYC and Nashville office environments. This is a full-time, in-office role based in our New York City office, with an on-site presence required four days per week. We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions.

If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

Lead IT Service Delivery, IT Engineering, and IT Asset Management with operating models aligned to ITIL and Agile Develop and execute an annual IT roadmap with quarterly OKRs aligned to business priorities Use data and service metrics to produce monthly business reports that track progress, improve performance and drive operational excellence Own core platforms including Atlassian, Google Workspace, Okta, Jamf, and Intune, and drive SaaS integrations Partner with Engineering on AWS, Azure, and GCP to ensure secure, scalable operations aligned with Zero Trust Define and execute an AI and automation roadmap to improve efficiency across IT and business workflows Ensure IT operations meet HIPAA and other compliance

Requirements

and support audit readiness Lead IT delivery for office infrastructure including NYC build-out and ongoing multi-site operations across the US Own budget, vendor management, and cost optimization across IT systems and services

10+ years of IT experience with at least 4 years in a leadership role Proven experience leading IT operations in a high-growth environment Deep expertise with Google Workspace, Okta, Atlassian (Jira, JSM, Confluence) and IT platforms Strong working knowledge of IT and Agile operating models such as Scrum or ITIL Demonstrated experience implementing process based automation or AI-driven solutions in IT or business operations Experience managing cross-functional stakeholders and delivering large-scale initiatives Experience in healthcare or other regulated environments is

Nice To Have

Able to