We exist to wow our customers. ” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations.

At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real.

We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. Role Overview Safety is a top priority at Coupang and all Coupang hires must have a safety-first mindset.

The Operations Lead will perform various duties within assigned department to facilitate operations safely at the Riverside Fulfillment Center (FC). Areas responsible may include but not limited to Environment, Health, and Safety (EHS), Quality, Inbound, Inventory, Replenishment, Outbound, and Maintenance. As a leader of the team, you will provide safety leadership, train new hires, be a key contributor in safety programs, participate in department meetings, engage other FC workers, assist in developing standard operating procedures, and generate necessary reports.

What You Will Do

Provide training for new hires and existing workers on various topics including safety, quality, operations, maintenance, and others as required. Provide oversight and direction to FC workers. Ensure all required trainings are completed.

Develop solutions to issues that come up in the FC. Engage FC workers, encouraging a safe and positive work environment. Assist in developing and ensuring execution of standard operating procedures.

Assist other departments as needed. Operate an RF gun/PDA device. Maintain safety and housekeeping standards in the FC.

Responsibilities

Lead worker training and development Ensure workers following the SOP in all areas of the department Coach and mentor worker’s Coordinates and provide training to workers as needed Identify and report failures related to safety, operations, SOP execution, and any other significant issues that arise.