A career that’s the whole package! At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.

Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth.

More than 10,000 customers worldwide, including over 50% of the Fortune 100®, trust Conga when commercial complexity is high and global impact is on the line. Job Title: Senior Sales Operations Analyst Locations: Boston, MA or Houston, TX Reports to: (Sr. Director, Revenue Operations) A quick snapshot … The Senior Analyst, is responsible for running the operational backbone of the renewals business.

This role owns forecasting, reporting, data integrity, and the systems and processes that enable accurate revenue visibility and execution across Customer Success and Renewals teams.

Compensation

challenges, and support planning and execution.

and reporting

, and RevOps teams to resolve operational issues Drive alignment across teams on topics such as pipeline crediting, comp logic, and reporting definitions Support critical initiatives such as system migrations, process changes, and new program rollouts Here’s

Key Responsibilities

Renewal Forecasting Reporting Uses Clari and PowerBI to own weekly, monthly, and executive-level forecasting for renewals and customer success performance Deliver consistent reporting and insights to leadership, including board-level materials Maintain accuracy and consistency across all renewal reporting outputs Planning Quota Management Uses SPIFF to support annual and quarterly planning cycles for the renewals business Build and maintain models for quota allocation, coverage, and target setting Partner with leadership to align planning outputs with business objectives Salesforce Data Governance Act as the primary owner for data integrity across renewal-related processes within Salesforce Govern Salesforce changes impacting renewals, including fields, logic, and reporting structures Ensure accurate pipeline attribution and alignment with

Requirements

Performance Tracking Analytics Develop and maintain reporting for attainment, performance metrics, and incentive tracking (e.g., SPIFF) Provide actionable insights into performance trends, risks, and opportunities Support stakeholders across Customer Success, Finance, and RevOps with data-driven analysis Systems, Tools Process Management Own and optimize tools, workflows, and operational processes supporting the renewal lifecycle Identify opportunities to streamline processes and reduce manual effort Enable the team through documentation, training, and workflow improvements Account Ownership Data Models Manage account assignments and renewal book of business structures Maintain underlying data models supporting segmentation, ownership, and reporting Cross-Functional Execution Partner with Customer Success, Finance,

What We’Re Looking For

… Strong experience in Revenue Operations, Sales Operations, or Customer Success Operations Deep understanding of forecasting, reporting, and pipeline management Advanced proficiency in Salesforce reporting and data management Strong analytical skills with experience in Salesforce, Excel and BI tools Ability to manage complex processes and maintain high data accuracy Proven ability to work cross-functionally and drive alignment across teams Here’s what will give you an edge… Accurate, reliable renewal forecasts and reporting t