Associate Manager

Club Monaco is an international men’s and women’s lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites: mixing vintage with new, hard with soft and eclecticism with minimalism. Each season, Club Monaco offers customers must have fashion and key pieces that together are the foundation of a modern wardrobe. Club Monaco was recently acquired by Regent, LP, a leading private equity firm based in Beverly Hills.

Position Overview The Associate Selling Manager contributes to the financial growth of the company by ensuring customer service exceeds beyond expectations, operational integrity in how we operate, and development and promotability of our human resources. He or she will be responsible for support the goals of the company and individual store. The Associate Selling Manager can also have specialty within the store, including merchandising, inventory, or project related.

Responsibilities

Clienteling Create and foster a database of Club Monaco customers Implement a Personal Shopper Program Provide unsurpassed customer service at all times Implement a monthly outreach program to update client base as new product reaches the store Brainstorm ideas for in store events Partner with store management team and district manager to execute store events Field customer inquiries, including questions about a specific product, quality issues, return policy questions, etc. Implement a system to track monthly sales, number of inquiries, type of inquires, etc.

in his or her absence Organize schedules for Assistant, Managers-in-Training, and Stylists Financial To achieve or exceed financial plans through effective planning and execution thereby contributing to the Company’s overall financial results Analytical and strategic management of sales and wage budgets to determine and launch actions to meet/ exceed goals Entrepreneurial innovation to utilize all tools / support available and within framework of business to develop creative approaches to driving the business results Monitors sales and financial results and takes appropriate action at store level and communicates needs to supervisor Ensures store actions optimize sales, merchandise investment, wage investment and minimize stock shortage Ensures disciplined control of all store expenses Leads the store’s business planning process Human Resources To contribute to long term growth through minimum turnover, recruiting high level candidates as needed and maintaining and developing a store team of managers and service associates able to meet service and sales goals Encourages empowerment, reinforces ownership and leads a positive work environment Ensures management and service associates clearly understand and meet job expectations Selects, trains and motivates management and associates to meet their responsibility of a full and functional team Schedules and facilitates training sessions where needed to develop individual and overall team skills and abilities Models and coaches selling service as well as other skills Provides store management and service associates with continuous performance feedback and necessary training to assist them to meet current and future position

Requirements

Inventory Management and Marketing To contribute to Company growth through marketing and inventory management and the achievement of appropriate gross margin return on investments Maximizes inventory to achieve planned sales through actions focused on selling what we own today and communication on what is needed to build the business Assesses and reacts to opportunities provided by competition Ensures operational integri