The Parts Fleet Room Representative is responsible for achieving Profitable Parts Sales Growth and Assuring Customer Satisfaction as the dedicated “inside” parts representative for select Lakeside International parts customers. Also serves as the Diamond Connection Specialist, monitoring and updating the Diamond Connection Solution System. Serve as key “inside” parts contact for select Lakeside International parts customers.

) Accurate core management / reporting on all assigned customers. Includes sending out “Cores Owed” report to customers monthly Minimum (5) outbound telemarketing calls to assigned customers daily. Tracked on daily call report.

) Promptly answer all incoming Fleet Room customer calls and returning messages Timely and accurate part number research, quoting, ordering, invoicing, and delivery Maintain daily call report recapping both inbound and outbound customer contacts. Report submitted daily via email Complete all required training Develop sales tracking and other measurement systems to track results in quota/sales objective areas Maintain ACT and Maximum Impact database Proactively monitor sales to assigned customers. Suggest and implement strategies to profitably increase business Maintain a complete, accurate and timely professional file on each customer.

Collect competitive pricing information Promptly administer customer returns Adhere to department / company policies and procedures Must be at least 18 years old Parts experience, particularly in a truck or automotive dealership or aftermarket environment Work to ensure that customers' requests are fulfilled in entirety and exceed expectations to maximize customer satisfaction Abide by and enforce all rules, regulations, policies, and best practices to meet the company's standards of conduct Demonstrated ability to take full responsibility for problems, issues, and performance in all circumstances Presents a high level of attention to all the work that is produced. Must continually strive to improve their quality of performance Understands the importance of placing the company's goals before their own.