Community Assistant - The Cottages of Durham

The Community Assistant assists property management in selling and leasing the property to prospective residents and parents and helps to offer current residents and parents with a dynamic and enhanced living experience through excellent customer service and dedication to American Campus Basic Operating Standards and Systems (BOSS). A degree or certificate program must be in progress from an accredited college or university while in this position. Critical Duties: Conduct all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining show rooms, and completing any required prospect follow-up in a timely and accurate manner.

Understand, support, and abide by all American Campus Communities policies and procedures while providing unparalleled customer service and respect for residents. Work a structured administrative shift in the office each week as determined by your supervisor which may include evenings, weekdays, weekends, and/or holidays. Work assigned “Community Assistant On-Call” shifts, which may include, weekdays, weekends, and/or holidays.

These shifts may take place at any point during the day, evening, and/or overnight and are a required part of the Community Assistant position. Participate fully in the Turn, Move-In, and Move-Out processes. Essential Duties: (other duties may be assigned) Leasing and Marketing: Give leasing tours, answer leasing phone calls and process online inquiries.

Fully and accurately complete a guest card for each prospective resident contact, whether by phone or in person. Enter prospective resident information into the Salesforce leasing management system in a timely and accurate manner. Participate in orientation marketing, housing fairs, open houses, social media initiatives and other community events.

Assist with the implementation of renewal marketing campaign elements, including renewal events. Enthusiastically assists with the implementation of off-site marketing efforts on campus, in the community, and at special events. Plan and execute social media strategies, creating, and publishing content to a variety of platforms, and interacting with the resident communities and/or identified target audiences.

Projects a favorable image of the community to achieve property objectives, public recognition, and a positive reputation within the local community. Basic Operating Standards and Systems (Clean): Comes to work in appropriate attire as outlined by ACC standards. At all times, assists in keeping the community clean by surveying common areas regularly for cleanliness, appearance, and working order.

At all times, immediately reports any life safety hazard or maintenance concern encountered on the property. Basic Operating Standards and Systems (Community): Become acquainted with residents living at the property while serving as a resource for both residents and parents concerning the property, the local University and/or College, and greater community. Enthusiastically participate in and promote ACC programming and initiatives.

Respond to and document behaviors of residents that violate the law or the ACC lease agreement. Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources. Encourage the respect and appreciation of individual differences.

Mediate conflict and help residents to create a respectful living community. Basic Operating Standards and Systems (Customer Service): Exhibit a welcoming and professional attitude at all times when interacting with prospective residents and parents, and current residents and parents. Appropriately act as a resource for all customers when confronted with a customer service concern.

Be familiar with the general maintenance policies and procedures and be available to assist in after hours maintenance emergencies.