Property Manager - The Castilian

The Property Manager plays a pivotal role in enhancing the resident experience across at an ACC student housing community. In this role, you’ll be developing and executing strategies for leasing, marketing, expense control, and facilities operations, as well as recruiting, hiring, and mentoring teams to drive performance and foster a positive work culture. The Property Manager will collaborate with university partners and internal support teams to address concerns and advocate for capital improvements that bolster property value.

Responsibilities

: Drive a continuously improving resident experience by providing direction to all leasing, marketing, and facilities operations for property, ensuring it meets ACC standard. Recruit, hire, supervise, train, coach and develop direct reports to maximize performance; create a positive, engaging workplace for teams. Conduct performance evaluations of direct reports and performance discussions with team members.

: Carries out supervisor

, including interviewing, hiring, and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems. Coach, train and develop a team while managing the workflow and prioritization of projects and ensuring on-time execution and completion. e.

required without exceptions) for this role. This requirement is for the business need of emergency response and on-call. Must be available to respond to emergencies as they arise, including those that occur after normal business hours.

This position is subject to on-call rotation. *This property is dorm style, the manager unit may be located at a nearby sister property. Ideal Candidate The ideal candidate for the Property Manager role is an experienced leader in student or multi-family housing (multifamily property management), or a related environment, who can support property operations, team leadership, and resident engagement.

This role includes overseeing leasing, marketing, facilities, and administrative processes to maintain property performance.

Compensation

adjustments for direct reports. Ensure property has well executed leasing, marketing, and facilities operations strategies in place, with timely and measurable action plans. Set goals with direct reports, conduct performance evaluations and development plans.

Collaborate with Regional Director on succession planning and cross-train for operational flexibility. Oversee Service Manager to ensure property meets maintenance and curb appeal standards, efficient work order completion, and preventative maintenance expectations. Advocate for capital improvements as needed to maximize asset value.

Oversee Resident Experience Manager (if applicable) to ensure effective resident communications, efficient building administration, and logistics; serve as additional lease executor (if applicable), as well as oversight of collections and evictions. Attend resident events as needed and resolve all escalated resident concerns. Direct oversight of property performance to budget, maximizing revenue while minimizing controllable expenses and vendor costs, including utilizing vendor partnerships.

Lead communication at property to align with operational goals; implement policies to increase safe work environment for all employees. Ensure University partners are informed and supported, as the go-to liaison, as well as attend events as needed; handle all escalated concerns. Partner closely with support teams, including HR, Facilities, and Retail support to address concerns and for assistance to clear roadblocks for teams.

Maintain key control oversight, including key box access. Other duties as assigned by manager.