Shorex Manager (Japanese Speaking) - CS

By applying to this position, your application will be submitted to Carnival Singapore, one of Princess Cruises official Hiring Partners based in Singapore.

Qualifications

align with our

Requirements

for this position. As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members. We appreciate your patience as we carefully review each candidate.

Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe. An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can.

As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless. Meets or exceeds the revenue budget each voyage without interfering with passengers' enjoyment of the cruise experience. Enthusiastically engages in regular promotional activities including port talks, presentations, and the Cruise Director Wake Show.

Ensures onboard tour order forms, fliers, PowerPoint presentations, and any other sales collateral successfully promote all programs and adhere to all brand marketing guidelines. Ensures all Shore Excursion staff maintains thorough and up- to-date knowledge of all tour programs; provides training on sales techniques and all policies. Collaborates creatively and effectively with other revenue departments to promote shore excursions.

Provides a positive first impression to every passenger through a warm, welcoming individual greeting; always maintains a spotless and professional appearance. Always delivers customer service that meets or exceeds Hotel Policies & Procedures standards for every passenger interaction. Ensures all passenger comments or complaints are solicited, listened to, and understood with empathy, showing genuine interest at all times.

Ensures responses are appropriate and meets with passengers on a one-to-one basis as required. Ensures all passenger complaints are documented per Hotel Policies & Procedures, escalating issues to the Customer Services Director and other relevant parties as appropriate without delay. Calmly and respectfully communicates with tour operators to resolve all tour quality issues.

Swiftly and satisfactorily resolves all customer relations issues resulting from passengers’ tour experiences. Meets or exceeds customer service budgets each voyage without interfering with passengers' enjoyment of the cruise experience. Routinely travels with tour operators to inspect and evaluate current products and develop new product ideas.

Schedules regular Tour Office hours and documented booking closing times per Hotel Policies & Procedures. Ensures tours are dispatched efficiently from meeting locations; carefully monitors status of tours returning to the ship and immediately notifies the Bridge, Customer Services Director, and Food & Beverage department of any problems or delays. Ensures that tour operators are timely notified of tour counts and all other pertinent information.

Verifies that passenger rates and costs are promptly and accurately entered into onboard ticketing system and tour order form. Communicates clearly with Shore Operations to swiftly relays all information pertinent to the cruise, including any excursion-related incidents, accidents, or issues that may affect passenger satisfaction or revenue. Ensures that all voyage reports are promptly and properly completed at the end of each voyage.