This is an interesting and varied role that has a big impact. You will work with customers to help and support them with their journey as well as identify, manage and prevent fare evasion and fraudulent activities We are recruiting 9 Revenue Protection & Security Managers who will be based out of Milton Keynes and cover the London Northwestern and West Midlands Railway route. You will plan and undertake a range of intelligence-led revenue protection, these consist of inspecting passengers’ tickets and collecting fares from those who haven’t paid.

You’ll interview suspected fare evaders, fill out forms and process related paperwork and sometimes work on our gate lines (or ticket barriers) helping station colleagues carry out ticket checks. You will work collaboratively with other departments, external stakeholders and train companies in order to achieve the company objectives for minimising ticketless travel and improving customer satisfaction measures. Your training You’ll complete a mix of classroom-based and on-the-job learning, covering everything from functional skills to conflict management Your shifts You will work a varied shift pattern, which includes weekends, bank holidays covering first to last train services You will work to a roster; some flexibility is required You’ll need to be on your feet throughout your shift and ready to work, whatever the weather If your application is successful, you will be invited to an assessment day, scheduled to take place on Wednesday 24th June.

Requirements

for many various reasons, under the influence, situations where they are at risk of harm Excellent verbal and written communication skills Experience working directly with customers, ideally where you’ve had to deal with conflicts or confrontation Experience in taking payments and handling cash Good decision-making and calmness under pressure The ability to be resilient, assertive and remain professional in all situations The ability to use your own initiative and work well in a team The skills to evaluate and interpret information and make appropriate decisions You don’t need railway experience to do this role. We’re looking for people from all backgrounds to join our team To ensure continuity and an effective delivery of service, successful candidates will be required to commit to a minimum 14-month period in role after achieving competence.