Sales - US Junior Account Manager

About Us YouLend is a leading global embedded financing platform powering the growth of the world’s most innovative e-commerce, payments, and technology companies. Our technology enables platforms and payment providers to offer fast, flexible capital to their merchants -fully embedded, fully branded, and without taking balance sheet risk. YouLend has scaled rapidly across the UK and Europe and is now accelerating its expansion across the United States.

The US market represents our largest growth opportunity, and Atlanta is a key commercial hub in that strategy. We power embedded finance for global platforms including eBay, Amazon, Grubhub, Shift4, and Stripe - and we’re just getting started in the US. As embedded finance becomes mission-critical to platforms, YouLend is positioned at the centre of this transformation.

As demand for our embedded financing solutions continues to soar, we’re looking for a driven and enthusiastic Junior Account Manager to join our dynamic US Sales team. This is an exciting opportunity to join one of the fastest-growing fintech companies in the world in a hands on sales role where you will interact with merchants on a daily basis and we're seeking someone who is highly motivated, proactive, and eager to grow alongside us. If you're passionate about making an impact, thrive in a fast-paced environment, and are looking to kickstart your career in a high-growth company, we’d love to hear from you.

As a Junior Account Manager, you’ll play a key role in supporting our sales operations, nurturing client relationships, and helping merchants across the country access the funding they need to grow. Proactively manage a portfolio of accounts, monitoring performance, identifying growth opportunities, and providing insights to help merchants succeed. Handle inbound and outbound communications with professionalism and care — including calls, emails, and platform messages — ensuring all interactions are accurate and timely.

Collaborate closely with internal teams such as Sales, Risk, and Operations to resolve merchant inquiries or issues efficiently and effectively. Support merchants through renewals, upsell opportunities, and product education, always balancing customer needs with business objectives. Maintain detailed and accurate records of all merchant interactions, activities, and account updates across internal systems and CRM tools.

Demonstrate strong communication, negotiation, and relationship management skills to build trust and deliver positive outcomes. Prioritize workload effectively to manage a high volume of accounts while maintaining accuracy and a customer-first mindset. Bring commercial awareness, problem-solving ability, and enthusiasm for working with SMEs in a dynamic fintech environment.

The ideal candidate will have the following skillset: Strong attention to detail and accuracy is essential. Proven ability to work effectively under pressure and meet tight deadlines. Excellent interpersonal and communication skills (both written and verbal).

Demonstrated problem-solving ability and initiative. Team-oriented with a collaborative approach to work. Positive attitude, reliability, and a strong work ethic.

Proficient in Microsoft Office Suite; experience with financial systems or CRM tools is a plus. Previous experience in a funding, finance, or operations role is an advantage but not required. Desirable Skills: A target-driven mindset with a strong interest in sales and commercial success.

Excellent written and verbal communication skills, with confidence interacting over phone and email. Comfortable using Microsoft Excel and working with data. A customer-first attitude with a passion for helping small businesses succeed.

Why join YouLend? Award-Winning Workplace: YouLend has been recognized as one of the “Best Places to Work in 2024 and 2025” by the Sunday Times for being a supportive, diverse, and rewarding workplace.