At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world.

Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience. This role is designated as match day–only and includes participation in a select number of required training sessions scheduled ahead of the tournament. Reporting operationally to the FIFA Stadium Safety & Security Senior Manager, the Stadium Security Crowd Management Specialist is responsible for overseeing the Private Security resources deployed across public spectator areas during Match Day stadium operations.

The role ensures that Private Security personnel assigned to concourses, vomitories, seating bowl access points such as Turnstiles and Pedestrian Screening Areas, circulation routes, and spectator-controlled zones operate in accordance with approved FIFA policies and procedures, the Venue Safety & Security Plan (VSSP), Dot Maps, and Match Day directives. The EVS Crowd Management Specialist supports the safe and orderly movement of spectators and ensures zoning integrity throughout the stadium footprint.

Key Responsibilities

and Oversight Operational Delivery – Spectator Areas Oversee Private Security personnel deployed across: Public concourses Vomitories and seating bowl access points Circulation corridors Stairwells and vertical movement points Designated spectator holding or contingency areas Ensure deployment aligns with approved Dot Planning and VSSP zoning. Maintain operational integrity of access control between public and restricted areas. Crowd Flow & Zoning Integrity Monitor spectator density and movement patterns.

Support mitigation of congestion, bottlenecks, and late-arrival surges. Ensure spectators remain within ticketed zones. Identify and escalate emerging crowd risks or unsafe behavior.

Coordinate with Private Security Supervisors to adjust deployment as required. Compliance & Standards Monitor adherence to FIFA operational directives relating to crowd management and zoning. Ensure Private Security personnel enforce access control in accordance with approved post orders.

Identify and escalate deviations from approved operational planning. Incident Management & SOC Coordination Monitor, document, and report crowd-related incidents within spectator areas. Immediately escalate significant crowd incidents to the FIFA Safety and Security Senior Manager and Stadium Operations Center (SOC).

Support coordinated response in alignment with FIFA Security directives. Provide timely situational updates through established reporting channels. Participate in post-incident reviews where applicable.

Stakeholder Liaison Coordinate operationally with: Private Security supervisors Stadium Operations Guest Services teams Access Management Law Enforcement when tactical intervention is required Ensure clarity of escalation pathways for crowd-related incidents. Maintain professional conduct in high-density, high-pressure environments. Reporting & Administration Maintain accurate operational records relating to crowd deployment and incidents.

Submit Match Day updates and post-match summaries as required. Support compliance verification and operational validation processes.

Responsibilities

and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.

Specialist, Stadium Crowd Management - Match Day Only