The Manager, IT Service Delivery (AI&T) at Impulse is responsible for leading service delivery operations supporting engineering, integration, and test environments. This role ensures systems, endpoints, and infrastructure are operational, available, and ready to support test execution and engineering workflows. The Manager leads a team of service delivery analysts and is accountable for service performance, incident management, and operational readiness aligned with AI&T activities.

This role reports into the IT organization with functional alignment to the AI&T (Assembly, Integration, and Test) team, ensuring service delivery operations directly support integration, verification, and test execution.

Requirements

Partner with engineering, infrastructure, facilities, and vendors to align operational support with program needs and technology capabilities 8+ years of IT service delivery or support experience 2+ years of leadership or team management experience Strong understanding of service delivery, incident management, and IT operations Experience supporting complex technical environments Proven ability to lead teams and improve operational performance Strong communication and stakeholder management skills 4+ years of leadership or team management experience Experience supporting engineering, lab, or test environments Familiarity with integration and test operations Experience in regulated or operational environments ITIL or equivalent service management certification Experience implementing operational automation Operational Expectations Onsite leadership supporting lab and operational environments Accountability for service readiness during test campaigns Leadership during major incidents and critical operational events Additional Information:

Compensation

bands are determined by role, level, location, and alignment with market data. Individual level and base pay is determined on a case-by-case basis and may vary based on job-related skills, education, experience, technical capabilities and internal equity. In addition to base salary, for full-time hires, you may also be eligible for long-term incentives, in the form of stock options, and access to medical, vision & dental coverage as well as access to a 401(k) retirement plan.

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government agencies. Learn more about the ITAR here.

Qualifications

and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, ag