Claims Team Leader

We are seeking an experienced and motivated Team Leader to join our growing team, leading the delivery of high-quality disease claims services in line with client SLAs and commercial objectives. This is an excellent opportunity for a technically strong professional with proven experience in NIHL claims to step into a leadership role where you will drive team performance, support development, and ensure exceptional client outcomes. You will combine your technical expertise with strong people management skills to lead, coach and develop a team, while also maintaining a small caseload of pre-litigated claims.

As Team Leader, you will play a key role in ensuring operational excellence, delivering against performance benchmarks, and continuously improving processes to enhance service delivery. You will act as a key point of contact for both your team and clients, ensuring clear communication, timely resolution of issues, and a consistent focus on quality and efficiency. This role is ideal for someone who thrives in a fast-paced legal or insurance environment and is passionate about developing others, driving results, and maintaining high technical standards.

The Team Leader will lead the team to meet objectives and deliver their work standards as agreed in the client’s SLA, while maintaining the commercial benefit to TMS. The Team Leader will lead the team to meet the technical development objectives set for the team and each individual within the team. The Team Leader’s role will involve providing supervision, technical support and training to the team.

The Team Leader will also maintain a small caseload of Pre-Litigated claims. Due to the nature of this position, this role requires candidates to be a sole British National or dual national with one part being British, with no restrictions on working in the UK.

Requirements

of this position, candidates must hold British Citizenship to be eligible to apply. Provide supervision, training and technical support to their team. Plan and distribute workload across the team, paying appropriate attention to individual team member’s current capability, to ensure the timely and profitable completion of cases.

To ensure the team have the adequate technical support and training. Ensure compliance with benchmarks set by TMS and by clients whilst driving settlement and ensuring quality of delivery Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members. Always ensure effective communication with the team Act as the first point of contact for client complaints, taking action to resolve issues as swiftly and effectively as possible Complete projects and process updates in order to improve current operating practices or to address specific client issues.

and gaps and formulating plans to improve performance/capability Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system. Desirable: Awareness and understanding of file handing processes for other disease claims but not limited to; HAVS (Hand Arm Vibration Syndrome), Mesothelioma, NFCI (Non-Freezing Cold Injury) or other disease claims.

Qualifications

Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5%