⭐ Why Join Davies ? At Davies , people aren’t just part of the business — they are the business. Our value of succeeding together isn’t a slogan; it’s the way we operate every day.

When you join us, you join a community that celebrates collaboration, supports your growth, and recognises the impact you make.

Benefits

package designed to help you thrive: R eward platform — discounts at 800+ retailers 25 days holiday (rising with service) plus the option to buy 5 extra days Development, training, and professional

include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

Qualifications

to help you grow your career 🌟 The Role: Be the Voice of Fairness, Clarity & Resolution We’re looking for a calm, organised, customer‑focused individual to become a key part of our Complaints Resolution team . In this role, you’ll be the central point of contact for internal and external customers, guiding them through the resolution of reportable complaints with professionalism, empathy, and confidence. This is a full‑time, permanent opportunity where your communication skills, judgement, and problem‑solving abilities will shine.

Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working Dress for your day Inclusive employment policies eg.

Compensation

is appropriate Delivering clear, fair conclusions to customers, clients, senior leaders — and occasionally our CEO for escalated cases Presenting information effectively, ensuring every customer feels heard and respected Championing Fair Treatment of Customers, working within FCA guidelines Supporting colleagues across the Group to ensure complaints are acknowledged correctly Owning key client relationships, ensuring processes are followed and deadlines met Meeting and maintaining KPI targets Tracking root causes, spotting trends, and identifying opportunities for improvement Handling sensitive information with absolute confidentiality This role evolves with the needs of the business, so flexibility and a proactive mindset are key. 🌱 Why This Role Matters You’re not just resolving complaints — you’re shaping trust. You’re the person who turns a difficult moment into a positive experience.

You help Davies grow stronger by identifying what we can do better. And you ensure every customer feels valued, respected, and treated fairly.

Complaint Handler