File Handler Assistant - Counter Fraud

The File Handler Assistant role involves undertaking agreed delegated actions in case strategies in order to achieve the best possible outcome in cases. A File Handler Assistant will not have ownership of any of their own cases, they will be responsible for carrying out individual file handling tasks on cases for and in support of the File Handlers. The role will encompass procedural drafting and compliance, investigations and evidential reviews.

A File Handler Assistant is expected to own each task delegated to them from start to finish. The role requires attention to detail and to ensure the case files run pro-actively in order to assist the File Handlers’ strategic decision making. There will be exposure to several types of fraud work consisting of the following types of claim: Bogus Passenger Staged/Contrived Fraudulent Exaggeration Induced accidents Low Speed Impact Late Notification Claims Credit Hire Fraud MIB Claims Organised Crime The work handled by the File Handler Assistant will be determined by the caseload of the File Handlers that they are aligned with, these include but are not limited to: Litigation Procedural drafting Investigations Evidential reviews and assessments Liaising with policyholders and witnesses Proofing of key witnesses Working with counsel Instructing experts – internal and/or external suppliers Resolution Negotiation of third party costs in accordance with the CPR Drafting of appropriate settlement documentation On occasion, and in order to develop technical progression, the File Handler Assistant will be encouraged to assist the File Handler by carrying out strategic reviews of cases.

Responsibilities

in case management include: Client Excellence Assisting on files in accordance with agreed client guidelines Ensuring maximum client satisfaction on each case Technical excellence Liaising with all appropriate involvements on the case in order to carry out agreed investigations to meet the set strategy Ensures all file and investigative deadlines are complied with Dealing, and achieving, the best result with litigation, ensuring full compliance with the court timetable Dealing pro-actively and achieving the best results with the case investigations from receipt until point of resolution Timely and accurate maintenance of all Case Management Systems from opening to closure Adherence to file management policies Ensure compliance with the SRA Standards & Regulations Financial Excellence Be commercially aware, by working in an efficient and effective manner, where working within a fixed fee price Commercial awareness so as to retain profitability Achieve financial targets Ensure timely and accurate billing Cultural Excellence Adhere to the Keoghs Values Cultural Excellence Adhere to the Keoghs Values Working Hours 35 hours per week Monday – Friday 9am – 5pm with 1 unpaid hour for lunch. Primary location for this role is Parklands, Bolton office. We are agile workers with attendance at the office at least 1 day per week.

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