Complex Injury Claims Auditor

Technical Auditor – Complex Injury Claims (Part-Time) Location: Flexible (with monthly travel to our office locations) Working Hours: 3 days per week (flexible working pattern available) We’re looking for a skilled and experienced Technical Auditor to support the delivery of technical excellence across our Complex Injury Claims team. This is a key role focused on auditing file handling, identifying trends, and helping to continuously improve the technical capability of our lawyers. You’ll play a vital part in ensuring high standards are maintained across complex and catastrophic injury claims, while also mentoring colleagues and providing constructive, development-focused feedback.

Requirements

Deliver clear, constructive feedback to support the development of file handling teams Identify trends, risks, and areas of financial leakage across the unit Produce detailed audit reports with actionable recommendations and improvement plans Support bespoke audit requests from Technical and Business Unit Directors Contribute to training and upskilling initiatives based on audit findings Provide mentoring and guidance to individuals and teams Assist with feedback arising from client SLA audits Support quality improvement and incident reporting processes Technical Expertise: Strong understanding of complex and catastrophic injury claims Experience handling a high value complex injury caseload (experience in handling and/or auditing cases in value of £500K minimum) Knowledge of motor and EL/PL claims Ability to assess evidence, strategy, investigations, and reserving Strong risk evaluation and decision-making skills Core Skills: Excellent attention to detail Strong report writing and analytical skills Ability to identify trends and performance issues Effective time management and ability to meet targets Confident IT skills Personal Attributes: Clear and confident communicator Able to deliver feedback with sensitivity and professionalism Calm and objective under pressure Highly organised and self-motivated Fair, balanced, and solutions-focused approach

Why Join Us

You’ll be part of a collaborative and forward-thinking environment where continuous improvement and professional development are genuinely valued. This role offers the opportunity to influence technical standards, support colleagues’ growth, and make a real impact on performance and client outcomes. If you’re passionate about technical excellence and want to play a key role in developing high-performing teams, we’d love to hear from you.