Small Claims File Handler

Are you looking to take your first steps into litigated file handling. If so we are looking for a Small Claims Handler to effectively manage a portfolio of litigated small claims track files under the supervision and guidance of a lead File Handler. The role will involve handling both quantum and liability small claims cases efficiently and proactively whilst utilising effective telephone negotiation techniques to obtain the appropriate settlement.

• Management of a caseload of Small Claims Track cases, including effective planning and organising of the workload to ensure Court deadlines are met. • Delivery of agreed performance targets and quality standards • Analysis of the available evidence to create an initial case strategy on liability and quantum. • Undertake effective telephone discussions and negotiations with the client, Defendant, third party insurer and third party Solicitors to pursue the efficient and appropriate settlement of cases and apportionment of costs • Proofing witnesses, assessing their evidence and drafting statements.

• Drafting of Court document and complying with all Court deadlines are met. • Instructing, briefing and liaising with Counsel. • Guiding the Defendant through the litigation process where required and setting expectations.

• Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making • Delegation of tasks where available and appropriate to other members of the team • Dealing with correspondence and telephone calls within strict service level agreements • Delegation of tasks where appropriate to other members of the team • Updating reports upon receipt of evidence as required. • Adhering to Client Guidelines • that they receive up to date and accurate information about progress when requested • Ensuring files are kept within ISO 9001 guidelines • To ensure compliance with the SRA Standards & Regulations Working Hours: 35 hours per week, Monday – Friday 9am – 5pm with 1 unpaid hour for lunch. Primary location for this role is The Parklands, Bolton office.

This role is a hybrid role working 1 day in the office and 4 days from home.