We are looking for a proactive and detail-oriented Domain Expert – Life & Health to oversee the multiple teams responsible for processing L&H & US Insurance.

Requirements

The Domain Expert will support coaching, reporting, escalations, and operational improvement initiatives. Provide expert guidance on Life & Health products: Term/Whole/UL Life, Group Health, Medicare/Medicaid, ACA plans, Disability, Critical Illness, Supplemental Health. S.

regulatory frameworks including NAIC, HIPAA, ACA, ERISA, state‑specific rules. Improve end‑to‑end processes: new business, underwriting, policy issuance, servicing, billing, claims, renewals.

for system enhancements, automation, and digital transformation. Collaborate with actuarial, compliance, operations, IT, and product teams to ensure alignment. Analyze operational and claims data to identify trends, risks, and improvement opportunities.

Review policy forms, customer communications, and process documentation for accuracy and compliance. Provide training, domain knowledge sessions, and SME support for cross‑functional teams. S.

Life & Health insurance. Strong understanding of underwriting, claims, product structures, and regulatory compliance. Experience with policy administration, underwriting, or claims systems.

Strong analytical, documentation, and communication skills. Bachelor or Masters Preferred GB and Lean certified Insurance certification Deep domain expertise and regulatory awareness. Process optimization and problem‑solving ability.

Cross‑functional collaboration and stakeholder management.