Product Support Specialist

At Ledgy, we’re on a mission to make Europe a powerhouse of entrepreneurship by building a modern, tech-driven equity management and financial reporting platform for private and public companies. In 2026, we aim to be the leading provider for European IPOs and reporting for share-based payments. We are a value-based company with a core focus on being humble, transparent, ambitious and impactful, all in order to delivery the best experience for our customers and end users.

We are proud to partner with some of the world’s leading investors. New Enterprise Associates led our $22m Series B round in 2022, with Philip Chopin joining Sequoia’s Luciana Lixandru on our board. We were founded in Switzerland in 2017 and today we operate globally from offices in Zurich and London.

We encourage diversity and are an international team coming from 26 different countries and speaking 25 different languages.

About The Role

This role sits at the intersection of our customers, our product, and our engineering team. You're the person customers and internal teams turn to when issues get complex and will own investigations end-to-end and drive them through to resolution. You'll develop deep product expertise, reproduce bugs with precision, and serve as the technical bridge between our customers and product team.

We work with AI-powered tools and workflows across our support function, and you'll play an active role in keeping them running well.

What We'Re Looking For

2–4 years of experience in technical support or customer success in a B2B or B2C SaaS environment Strong attention to detail and a methodical approach to issue diagnosis.