Join Joyous in our mission to revolutionize mental health care. As pioneers, we leverage very low dose (VLD) ketamine, AI-powered treatments, and advanced technologies to make mental health care effective, accessible, and affordable. With a team of nearly 120 professionals, we've transformed over 60,000 lives, leading a mental wellness revolution for a future where everyone can thrive.

Working with us offers more than a job; it's a chance to be part of a life-saving mission that promotes health and compassion worldwide. You'll push mental health care boundaries with AI innovations, contributing to meaningful change and experiencing significant professional growth. At Joyous, we're creating lasting impacts, one life at a time.

Joyous is hiring a Care Team Manager to lead and scale our patient care department. This is a pivotal leadership hire — we’re looking for someone who brings outside experience, fresh perspective, and proven management skills to help us build a world-class care team. You will own the full care team with the other care team managers: directly managing our US-based Patient Care Specialists while providing leadership to our Philippines Team Managers, each of whom oversees a team of 5–10 Phillipines-based care staff.

This means you’re accountable for care quality, team performance, and operational excellence across a global, 24/7 operation. A core goal of this role is to continuously close the gap between a patient sending a message and getting a real, helpful response; working toward near real-time support as our team and tooling scale. You will help develop the workflows, staffing models, and process improvements that make that possible.

This role sits at the intersection of people leadership and operational strategy. You don’t wait to be told there’s a problem, you see it first, understand it deeply, build a solution, and drive it through to resolution. You are as comfortable coaching a struggling team member as you are redesigning a broken workflow or introducing a new AI tool to the team.

Our Mission: To enable individuals, families, communities, and humanity to live a Joyous life. Our values of impact, compassion, joy, oneness, and care guide everything we do.

WHAT YOU’LL DO

Operational Excellence Process Improvement (approx. Joyous patient portal, triage and escalation protocols, suicidality procedures, shipping coordination, and pharmacy liaison processes Proactively audit care team processes — flag issues before they become problems, bring proposed solutions, and drive them to completion without being asked Design, document, and maintain training materials for all care team workflows; lead training sessions when new hires join and when processes change Partner cross-functionally with Product, Operations, Clinical, and Engineering teams to improve the patient experience and internal tooling Champion the use of AI tools and automation to increase team efficiency and improve patient outcomes — you’re excited about this, not resistant to it Use data and reporting to surface insights, identify trends, and make evidence-based decisions about staffing, workflows, and quality People Leadership Team Development (approx.