Technical Team Lead,

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. Datavant is a rapidly growing healthcare technology company with a mission to connect the world's health data. By eliminating data silos across the healthcare ecosystem, we unlock opportunities to accelerate clinical data exchange, advance medical research, and help organizations improve access, affordability, and quality of care, ultimately leading to better patient outcomes.

By joining Datavant, you'll become part of a highly collaborative, mission-driven team focused on transforming healthcare through technology. We look for people who are smart, kind, and get things done. Datavant is a distributed, remote-first company, empowering team members to shape a working environment that enables them to do their best work.

Datavant is fast-paced, product-driven, and committed to challenging the status quo. We encourage you to learn more about the Datavant Way and the values that guide how we work together.

About The Role

As a Software Engineering leader for ROI Delivery, you will lead a team responsible for the reliability, scalability, and operational excellence of one of Datavant's most business-critical platforms. ROI Delivery powers critical healthcare workflows that enable providers to securely and efficiently fulfill medical record requests across the United States. This role goes beyond building new features.

You will lead a team that owns services end-to-end, balancing delivery of new capabilities with operational excellence, production support, and continuous improvement. You will partner closely with Product, Operations, Customer Success, and Support teams to ensure our systems remain reliable, performant, and responsive to customer needs. We are looking for a leader who thrives in complex production environments, enjoys solving challenging operational problems, and is passionate about building high-performing engineering teams that take ownership of customer outcomes.

What You Will Do

Lead and develop a team responsible for the design, delivery, reliability, and support of ROI Delivery systems. Coach, mentor, and support engineers through regular feedback, career development, and technical leadership. Foster a culture of accountability, ownership, operational excellence, and continuous improvement.

Drive the delivery of new platform capabilities while reducing technical debt and operational risk. Lead incident response efforts, including triage, stakeholder coordination, root cause analysis, remediation planning, and post-incident reviews. Serve as a senior technical escalation point for high-severity production and customer-impacting issues.

Partner with Product, Operations, Customer Success, and Support teams to investigate and resolve complex customer issues. Establish and continuously improve operational practices, including observability, monitoring, alerting, runbooks, service ownership, and on-call readiness. Lead cross-functional investigations spanning applications, databases, integrations, infrastructure, and business processes.

Identify recurring operational challenges and prioritize engineering investments that improve system stability, scalability, and supportability. Define and improve key operational metrics, including availability, reliability, incident volume, and mean time to resolution (MTTR).