Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. By joining Datavant, you'll become part of a collaborative, mission-driven team focused on transforming healthcare through technology. We look for people who are thoughtful, supportive, and committed to making an impact.

As a distributed, remote-first company, Datavant empowers team members to shape a working environment that helps them do their best work. Datavant is product-focused, continuously evolving, and committed to improving how healthcare data is connected and used. We encourage you to learn more about the Datavant Way and the values that guide how we work together.

About The Role

As a Software Engineering Manager for ROI Delivery, you will lead a team responsible for the reliability, scalability, and operational excellence of one of Datavant's most business-critical platforms. ROI Delivery powers important healthcare workflows that enable providers to securely and efficiently fulfil medical record requests across the United States. This role goes beyond building new features.

You will lead a team responsible for services end-to-end, balancing the delivery of new capabilities with operational excellence, production support, and continuous improvement. You will partner closely with Product, Operations, Customer Success, and Support teams to ensure our systems remain reliable, effective, and responsive to customer needs. We are looking for a leader who enjoys solving complex operational challenges, supports teams through growth and change, and is passionate about building collaborative engineering teams that deliver excellent outcomes for customers.

What You Will Do

• Lead and support a team responsible for the design, delivery, reliability, and ongoing operation of ROI Delivery systems. • Coach, mentor, and support engineers through regular feedback, career development, and technical guidance. • Foster a culture of accountability, collaboration, operational excellence, and continuous improvement.

• Guide the delivery of new platform capabilities while helping balance technical debt reduction, operational improvements, and customer needs. • Support incident response efforts, including triage, stakeholder coordination, root cause analysis, remediation planning, and post-incident reviews. • Serve as a senior technical resource during high-severity production and customer-impacting issues.

• Partner with Product, Operations, Customer Success, and Support teams to investigate and resolve complex customer challenges. • Establish and continuously improve operational practices, including observability, monitoring, alerting, runbooks, service ownership, and on-call readiness. • Lead cross-functional investigations spanning applications, databases, integrations, infrastructure, and business processes.

• Identify recurring operational challenges and prioritise engineering investments that improve system stability, scalability, maintainability, and supportability. • Define and improve operational metrics, including availability, reliability, incident volume, and mean time to resolution (MTTR). • Collaborate with engineering leadership to shape team priorities, technical strategy, and long-term platform investments.