Commercial Lines Account Manager- Hospitality

Convelo is a managing general agent and wholesale broker positioned perfectly to give agents and brokers easy access to the most competitive specialty insurance products in the healthcare, senior living, non-profits, human services, and other sectors. Convelo is a socially conscious organization boasting an amazing culture of relentless grit and continuous improvement. We go to work every day to positively affect people's lives and we strive to do the same for our employees.

About the Opportunity Convelo is launching a new Restaurant Program, built to serve high-quality restaurant and hospitality risks through a dedicated specialty underwriting model. Unlike a traditional agency role centered on prospecting, this opportunity begins with a built-in distribution channel designed to deliver a curated pipeline of pre-qualified restaurant accounts. To support this model, Convelo is building an internal agency function from the ground up — a team that will act as the bridge between Restaurant Program underwriters and restaurant operators entering the platform.

As Account Manager, Restaurant Practice, you will be one of the first hires into this structure and will help shape how the agency operates, communicates, services accounts, and scales. This is a founding role with immediate impact: building onboarding workflows, managing new account flow, supporting clients through their first policy year, and helping establish the service foundation for a growing national restaurant insurance platform.

Key Responsibilities

Program Launch Process Development Design and implement the end-to-end client onboarding process for the Restaurant Practice from the ground up. Build scalable workflows and documentation for quoting, binding, servicing, and renewal across Epic (agency management system). Partner with leadership and carrier partners to refine the program’s appetite, coverage structure, and operational playbook.

Client Service Account Management Serve as the primary point of contact for a portfolio of restaurant accounts with premiums of $25,000–$50,000. Target onboarding of 200–400 new clients over the first year. Manage the full renewal cycle, including proactive outreach, coverage reviews, and retention strategy.

Handle all service requests in a timely manner: endorsements, certificates of insurance, audit responses, billing changes, and premium finance agreements. Identify cross-sell and upsell opportunities across the full insurance needs of restaurant clients (liquor liability, workers’ comp, employment practices, cyber, and beyond). Carrier Market Relationships Develop and maintain strong relationships with carriers, underwriters, and wholesale partners focused on the restaurant segment.

Coordinate market selections for new and renewal business; leverage carrier appetite knowledge to optimize placement. Gather and relay competitive intelligence to internal stakeholders. Team Practice Growth As the practice scales, hire and onboard junior team members approximately 12 months from start date.

Serve as a subject-matter resource and culture carrier for the Restaurant Practice within Convelo. Contribute to continuous improvement of processes, tools, and the overall client experience.

Required Qualifications

4–7 years of experience in a commercial P C insurance role at an insurance agency or brokerage. Demonstrated experience working with restaurant, hospitality, or food beverage accounts — including familiarity with liquor liability and assault battery coverage. Proficiency in Epic (agency management system) Entrepreneurial mindset: proven ability to build processes, not just follow them.

Track record of system building — creating workflows, documentation, and operational infrastructure that scales. Understanding of the broader insurance needs of restaurant operators beyond primary P C. Strong client communication, negotiation, and relationship management skills.