Optimal C are is where your dedication meets a rewarding career. As a clinician-owned and operated organization, we empower our team members to provide personalized, compassionate care to patients and families every day. For 6 consecutive years, we have earned the Great Places to Work certification, and we believe that exceptional care starts with exceptional people.

We’re committed to supporting your professional growth, valuing your expertise, and creating an environment where you can do your best work every day. We are a leading provider of Physician Services, Home Health, and Hospice that encourages collaboration, innovation, and clinical excellence. From chronic disease management and rehabilitation to end-of-life care, our focus is on improving outcomes and enhancing quality of life.

We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care.

About The Role

Be the vital link between physicians and the patients who depend on them. As a Physician Services Clinical Coordinator, you'll ensure that elderly patients receive seamless, coordinated care by managing provider orders, coordinating services, and serving as a knowledgeable resource for patients, caregivers, and healthcare partners. This role is perfect for someone who thrives on problem-solving, excels at coordination, and finds deep satisfaction in helping elderly patients navigate complex healthcare needs.

You'll work with a geriatric population, requiring patience, creativity, and excellent communication skills to overcome barriers like hearing loss and cognitive impairment.

What You'Ll Do

Coordinate Patient Care and Services Follow through on all provider orders, ensuring timely execution and proper coordination Coordinate home healthcare, hospice services, pharmacy delivery, portable diagnostics, and medical equipment Manage diagnostic test ordering and results, verifying accuracy and communicating findings Connect patients with social services, chaplain services, caregiver support, and laboratory services Ensure seamless collaboration between providers, home health agencies, hospices, pharmacies, and other medical partners Manage Patient Intake and Communication Conduct new patient intake interviews and set clear program expectations Answer multi-line phones, triage patient needs, and communicate information to providers promptly Communicate daily with patients and families about care coordination and questions Serve as a resource about available health and social services for patients, caregivers, and staff Work creatively to overcome communication barriers common in geriatric populations Handle Medical Records and Documentation Maintain accurate, organized patient medical records and filing systems Receive and review incoming and outgoing patient correspondence, determining appropriate action Document all activities according to compliance

Requirements

Verify and accurately record diagnostic test results received by phone or fax Ensure confidentiality of all patient and employee information Provide Exceptional Service Schedule appointments and manage provider calendars efficiently Accept and resolve patient and family complaints in accordance with policy Treat all patients and caregivers with respect, courtesy, and service excellence Demonstrate understanding of the unique needs of elderly patients and their families Show active participation in patient safety initiatives Support Practice Operations Assist in orientation of new employees and serve as a resource person Provide backup support for other clerical positions as needed Identify and communicate opportunities for process improvement Report any mandated reporting situations to proper state agencies Maintain compliance with all agency policies and procedures

What We'Re Looking For

Required Qualifications

High school diploma or GED CENA certification, MA certification, or equivalent work experience Minimum 1 year of experience in medical field or medical office setting S