About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers.

From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R D.

About The Role

Nebius is scaling globally, and our Enterprise Technologies team is building the operating model that enables employees to do their best work — securely, efficiently, and with as little friction as possible. We are looking for a Global IT Operations Manager to lead IT Operations across all non-US regions. You will partner closely with the Global IT Operations Manager for the Americas to build and run a unified global IT function, with true follow-the-sun coverage, consistent service standards, and a customer-obsessed support culture.

This is a hands-on leadership role with Head-level scope. You will lead a team of approximately 7–8 people, shape the operating model for non-US IT Operations, and drive Nebius toward 24x7 support, stronger regional coverage, Executive IT Support, scalable onboarding/offboarding, hardware lifecycle excellence, and measurable helpdesk effectiveness. The right person is both strategic and practical: someone who can define the model, lead the team, write the runbook, unblock the escalation, and still jump into complex troubleshooting when needed.

What You'Ll Do

Leadership Strategy Lead IT Operations across all non-US regions including EMEA, APAC, and other Nebius locations outside the United States Partner with the Global IT Operations Manager, Americas to build one global operating model with consistent standards, handoffs, metrics, escalation paths, and service quality Build and mature a true follow-the-sun IT support model with the foundations for 24x7 internal coverage Lead, coach, and develop a team of approximately 7–8 IT Operations professionals across multiple locations and time zones Co-own the design and rollout of Executive IT Support Helpdesk Service Excellence Improve helpdesk effectiveness across intake, prioritisation, routing, escalation, resolution quality, knowledge management, SLAs/SLOs, and reporting Build a customer-obsessed, white-glove support culture that treats IT as a business-enabling service Drive measurable improvements in CSAT, first response time, time to resolution, MTTR, ticket quality, repeat-ticket reduction, Tier-0 deflection, and ticket volume per employee Operations Process Establish scalable onboarding, offboarding, conversion, rehire, and internal mobility support flows across non-US regions Improve hardware lifecycle operations including procurement coordination, inventory, ass