Resident Experience Manager - U Club Townhomes on Marion Pugh

The Resident Experience Manager leads the property team creating an exceptional living environment for our residents, overseeing all aspects of leasing, marketing, and administrative operations. Success in this role involves effective recruitment, hiring, and training, while managing the team to ensuring that all resident interactions meet high standards. Additionally, you will manage financial oversight, partner with the Service Manager on budget performance, and maintain strong communication with university partners.

This is the senior-most role on property.

Responsibilities

: Supervise entire office team and all community assistants, providing leadership that translates to an exceptional resident experience – from prospective resident to lease renewal – by overseeing all leasing, marketing, and administrative operations for property. Recruit, hire, train, and develop direct reports to achieve leasing and marketing objectives and to create a positive, engaging workplace for team. Conduct performance evaluations of direct reports and performance discussions with team members.

Our people are devoted to a culture of inclusion, diversity, and equality in the workplace and our communities. We are committed to intentionally executing an evolving set of goals specific to inclusion, diversity, and accountability, driven by empathetic leadership and embraced by all. The core of American Campus culture involves everyone being fully invested in everything that e do down to picking up the smallest piece of trash.

No matter their position or duration at any given property, everyone picks up trash because we take pride in our community. Serve as an American Campus representative and liaison in all interactions.

Compensation

adjustments for direct reports. Deliver an exceptional resident experience by ensuring all leasing, marketing and administrative efforts at property are at company standard. Serve as lease executor if applicable.

Direct team’s marketing efforts, ensuring successful events and programs; ensure website is being regularly audited for accuracy and visual standards. Manage the process to assist with collecting resident feedback and survey results, as well as creating action plans for improvement.

Requirements

, and contracts. Partner closely with Service Manager to ensure property is consistently well-maintained and meets curb appeal standards. Work closely with Service Manager to own property financials, including purchasing and performance to budget.

Ensure consistent and ongoing communication with University partners. Represent ACC as property leader at resident functions and marketing events. Exercise discretion in overseeing all resident communication, including events and notices.

Responsible for rent collection and eviction processes in partnership with centralized services as needed. Effectively resolve resident conflicts and disputes. Maintain key control oversight, including key box access.

Other duties as assigned by manager. Ideal Candidate The ideal candidate for the Resident Experience Manager role is an early-career leader with experience in leasing, marketing, customer service, or operations, and is prepared to oversee property operations and team performance. This role includes supporting and developing team members, managing processes and systems, and ensuring consistent execution that drives property success and resident satisfaction.

Candidates should demonstrate strong communication and problem-solving skills, including the ability to navigate conflict resolution and support team development.