Sales Supervisor, Full-Time - Chelsea, London (UK)

Who We Are

: Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025 , Circular by 2030 , and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal , and TIME wrote about how great our CEO, Hali Borenstein, is.

Basically, we're saving the Earth and looking damn good doing it. We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA . We innovate across categories like accessories , swimwear , and sleepwear , and we reach millions of people with campaigns like this , this and this .

None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong. And starting right now, we want to do all that with you.

Work Location/ Schedule: Available to work a minimum of 30 hours per week, but up to 40 hours per week. Daily open availability across a full 7 day work week. Able to work flexible schedule (days, nights, weekends, holidays if required to meet the needs of the business).

Sales Supervisor: No position at Reformation is about the status quo, every team member is passionate about building a company rooted in excellence. Obsessed with customers and sustainability we use tech to create a unique interaction between our customers, employees, and the Reformation brand. The Sales Supervisor will help lead and execute all efforts required to achieve individual store goals.

This role reports to the Store Manager.

What You’Ll Do

: Consistently meet and exceed sales goals. Actively lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships. Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships.

Contribute to a technology led in-store experience for customers that both surprises and delights them. Maintain extraordinary customer experience feedback scores on service evaluation through NPS. Act as brand ambassador - embody brand values, engage customers on the brand, be knowledgeable in all aspects of this conversation.

Uphold consistent inventory accuracy and controls in store through regular cycle counts and overseeing inbound and outbound inventory. Track receiving and removal of products. Track metrics for BOH fulfillment, mis-pulls, cycle counts overall inventory accuracy.

Use this information to grow the team further and take action when necessary alongside in-store leadership. Contribute to Loss Prevention in all areas of the business, set expectations informally train alongside leadership. Maintain seamless store operational procedures, maintain weekly workflow.

Support merchandising presentation strategy and concept standards, lead and train staff as needed. Provide real-time and weekly feedback on sales, product and allocation to in store leadership based on sell through and customer feedback. Uphold and lead by example with all policies and procedures.

Display a dedicated approach to motivate and support sales associates. Onboard new hires while providing in the moment coaching to improve performance of existing associates. Contribute and lead through training and customer experience programs.

Maintain and manage a professional, healthy, and productive work environment alongside team in store. What you’ll bring: Minimum of 3 years Retail Experience required. Experience working with a sales or retail organization and/or operationally intensive business.

Ability to work in a fast-paced and ever-changing environment. Strong interpersonal skills and the ability to interact effectively with diverse personalities.