Care Specialist I (Pittsburgh, PA / Hybrid)

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. S.

We pride ourselves on our values which drive the level of care that we deliver to our patients: Here For You (An attitude of service, empathy, and availability) Own It (Drive and ownership) Do the Right Thing (High integrity) Be Positive (Great attitude and a can-do positive approach to challenges) Join our team and make a positive impact on the lives of others! We are looking for an Care Specialist I for our team in Pennsylvania! This is a full time hybrid position and will require a mandatory 3 days into our offices located in Pittsburgh, PA.

Department Position Overview: Working closely with clients, caregivers and departments across the business, your goal will be to provide a seamless Customer Service experience, while ensuring that our clients are receiving the care they need. We value your can-do positive attitude and desire to turn a negative into a positive. You will receive excellent in-house training which will help you develop a thorough understanding of our program.

We will nurture your talent and provide continued career development opportunities, from your induction and throughout your career with us.

Benefits

to enhance their lives Maintain reliable work schedules Display empathy, actively listening, and clearly communicate with callers to ensure their needs are addressed and to foster a positive experience and relationship Address all questions or complaints, and provide an accurate and efficient response time of resolution; consistently meet internal service level agreements and goals in a timely manner Follow up and engage with patients and caregivers via phone calls, SMS, and emails, in a professional manner Serve as a key point-of-contact for enrolled caregivers such as for pay discrepancies, timesheet errors, direct deposit change, schedule change of caregivers, and more De-escalate situations involving dissatisfied customers, offering patient assistance and support; escalate unresolved patient and caregiver issues to the appropriate teams to ensure a quick turnaround time and resolution Adhere to a revolving monthly client service and compliance standard Effectively input and update the case file and account data within CRMs Manage call dashboards and reporting to assist in managing assignments Ideal Candidate Will Possess: This is a full time in-offie position and must be able to travel to our Pittsburgh office 3 days a week Previous experience in a Customer Service environment At least 1 year of experience in high-volume inbound call center or contact center environment Experience with CRMs or Workforce Technology – Salesforce, Medflyt, and Verint A passion for providing a high level of customer service, including the ability to show empathy, active listening and patience Ability to organize, set priorities and manage time effectively Strong verbal and written communication skills, demonstrating active listening and adaptability to different personality types Ability to resolve issues over the telephone with eager customers, comfortably, defus