Vivia Navigator Assistant- Full time

For over 20 years, Ho‘okele Homecare has been dedicated to enhancing the health, independence, and quality of life of seniors and individuals with disabilities. Throughout its years of service, the company has earned numerous awards, including the 2026 Home Care Pulse Employer of Choice Award, recognizing its commitment to both clients and employees. Ho‘okele Homecare takes pride in cultivating a supportive and rewarding work environment while continuously advancing innovation through the development of proprietary technology designed specifically to meet the organization’s unique needs.

A Vivia Navigator Assistant presents a professional first point of contact for seniors and their families seeking the caregiving services of Ho’okele Homecare and its new service line Vivia.

Responsibilities

involve diligently answering phone calls, actively listening to callers’ needs, providing callers with relevant resources and identifying opportunities to upsell. This individual must follow company confidentiality policies and utilize their best efforts in resolving customer issues by providing effective solutions. Overall, this role requires one to be comfortable conversing on the phone with a pleasant demeanor, knowledgeable with computer systems, and able to work cooperatively with the Vivia Navigators.

This position is Full time with a pay range of $21-$23 an hour. High school diploma or equivalent; college degree preferred Proven customer service experience in a call center or similar environment Passion and compassion for helping seniors; personal experience supporting a senior helpful Ability to pass a Background check Home care experience or long term care services experience preferred. Strong problem solving skills and critical thinking skills Active listener and ability to convey compassion and empathy over the phone Excellent communication skills, both verbal and written Strong computer and data entry skills Attention to detail and compliance with company policies and procedures Familiarity with call center equipment and software Ability to multitask, prioritize and manage time effectively Ability to work under pressure and handle difficult customers Strong interpersonal skills and the ability to communicate with internal stakeholders A professional appearance and provide a positive company image to the public.