Client Service Associate

SPS Global is seeking a Client Services Associate who thrives in a fast-paced office environment and takes pride in delivering operational excellence. This role supports day-to-day mail services, business service center operations, workplace support, and front-of-house backup — ensuring employees and clients experience a smooth, professional, and well-organized environment every day.

Responsibilities

You will be responsible for maintaining high-performing workplace operations across several core areas: Mail Shipping Operations Receive and process inbound mail and packages Log deliveries into chain-of-custody tracking software Distribute mail/packages promptly to employees Manage outgoing mail and shipping transactions Notify employees of deliveries Serve as point of contact for mail and package inquiries Accuracy, timeliness, and accountability are critical in this function. Business Service Center Support Monitor and maintain multi-function copy/print devices Replenish toner and paper daily Assist with copy/print requests Submit work orders when equipment requires service Maintain a neat and organized service center area Your attention to detail keeps business operations uninterrupted. ) Restock pantry items (snacks, beverages, coffee areas) Maintain client breakrooms and kitchen areas Service barista stations and meeting spaces Presentation matters — you ensure spaces remain stocked, clean, and client-ready.

Front Office Facilities Support Provide backup reception/concierge coverage as needed Set up meeting rooms, conference spaces, and events Assist with building occupant moves Perform light maintenance and cleaning tasks You help create a polished and welcoming workplace experience.

What We’Re Looking For

Strong customer service mindset (5-star service standard) High attention to detail and reliability Ability to manage multiple operational tasks simultaneously Professional communication skills Self-starter attitude with a proactive approach Why This Role Matters This position is central to daily business continuity. When mail flows correctly, equipment works, spaces are stocked, and service is seamless — productivity stays high and clients remain confident. If you take pride in being the dependable professional who keeps everything running smoothly, we encourage you to apply.

WHAT WE OFFER

Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities! Learning Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do! We Recognize Talent: We offer a variety of recognition programs for all levels of employees!

Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, Paid Time Off. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence Robotic Process Automation) in more than 22 countries across the globe.