EMEA Lead - Couriers

We are looking for a regional leader to own and scale courier delivery growth across EMEA markets, including Kazakhstan, Nigeria, Egypt, Pakistan, Indonesia, and others. This is a high-impact leadership role at the intersection of business development, operations, product, and growth. You will be responsible not only for execution, but also for defining the direction of the business — building a scalable SMB+ segment through use cases (clients with 100–5,000 deliveries per month), shaping the go-to-market strategy, and driving sustainable growth across diverse markets through partnerships.

You will lead a team of 5+ people and work cross-functionally with Product, Marketing, Supply, and Operations teams to unlock the next stage of growth. Own regional strategy & growth Define and execute the growth strategy for courier delivery across EMEA. Identify and prioritize high-potential markets, segments, and verticals (SMB / SMB+).

Drive expansion from early-stage growth to a structured, scalable business. Build and scale SMB segment Develop and validate a value proposition for SMB clients (100–5,000 deliveries per month). Design scalable go-to-market models (sales-led, hybrid, partnerships).

Own unit economics, pricing strategy, and monetization models. Lead and develop a high-performing team Manage and grow a team of 5+ across multiple geographies. Set clear goals, build accountability, and develop strong local ownership.

Hire and scale the team as the business grows. Drive cross-functional alignment Act as the key interface between Business, Product, Marketing, and Supply teams. Align the product roadmap with real market needs (SMB tools, integrations, supply control).

Partner with Supply teams to ensure reliable courier availability and quality. Work with Marketing on user and merchant acquisition strategies. Own performance & operational excellence Build and maintain clear reporting systems and performance tracking.

Monitor key metrics: growth, retention, unit economics, service quality. Drive continuous improvements in processes, efficiency, and scalability.

Requirements

and strategic bets. Identify gaps and opportunities in customer experience, pricing, and operations. Lead high-impact initiatives from idea → validation → rollout.

Why this role is unique Own a large and diverse region with real business impact Build a new high-margin SMB+ segment from the ground up Work on a product that is already strong, with massive upside potential Operate at the intersection of strategy, operations, and product Have direct influence on how the business evolves globally 8–10 years of experience in consulting, tech, marketplaces, or high-growth environments Proven track record of owning and scaling business units or regions. Strong experience in marketplace dynamics (supply-demand balance is a plus). Experience working with SMB / mid-market clients.

Demonstrated ability to lead cross-functional teams without direct authority. Strong analytical mindset and ability to make data-driven decisions. Experience in multi-market / emerging markets is a strong plus.

What makes you successful in this role You think in systems, not tasks. You are comfortable with ambiguity and building from scratch. You balance speed and structure.

You can zoom out to strategy and dive into execution. You drive results while effectively aligning stakeholders. Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries.

Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.

Work alongside people who take initiative, speak openly, and challenge themselves to grow.