Deputy Workforce Manager – FIFA World Cup 26™ | Miami

At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world.

Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

Responsibilities

and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes. DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances. INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.

, and achieve objectives with a minimum of supervision and control. INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.

VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans. Reporting organisationally to Operational Center Lead, the Workforce Operations Manager will be a key member of the FIFA26 Workforce Management team, and work in close collaboration with the FIFA Workforce Management team and other key individuals responsible for delivering workforce-related services in line with the agreed service levels, resolving on-site issues, and supporting the smooth delivery of operations through close collaboration with the central Workforce team and local Functional Area (FA) counterparts. Support day-to-day workforce operations across assigned stadiums and venue sites, assisting with issue resolution and coordinating escalations through the appropriate channels.

Coordinate and support the setup and operation of workforce welcome activities at FWC26 venues, assisting with inquiries and directing workforce questions or issues to the right resources or personnel. Assist in daily workforce issue resolution across all locations, working collaboratively with Accommodation (ACM), Catering (CAT), Transport (TPT), Venue Management (VUM), Volunteer Management (VOL), Security (SEC), Access Management (ACS), and Partner Rights Delivery (PRD) to help ensure seamless service delivery. Coordinate with Accommodation (ACM) on matters related to laundry, breakfast, and hotel services in line with workforce entitlements.

Support the planning and coordination of Workforce Welcome and Final Celebrations, working closely with the Workforce Engagement team and relevant Functional Areas to ensure smooth execution on-site. Assist with the delivery of venue orientation sessions, helping present the Workforce Venue Guide, service levels, and key policies/procedures to align all workforce members during tournament time. Support the day-to-day coordination of catering operations within the Workforce Restaurant/Break area in collaboration with Catering (CAT) and Volunteer Management (VOL).

Work closely with ACS & SEC to understand PSAs and assist TPT with coordinating shuttle pick-up/drop-off points and general workforce transportation logistics.