Policy Manager – Digital Commerce & Consumer Policy

techUK Overview: techUK is the trade association which brings together people, companies and organisations to realise the positive outcomes of what digital technology can achieve. With over 1100 members (the majority of which are SMEs) across the UK, techUK creates a network for innovation and collaboration across business, government and stakeholders to provide a better future for people, society, the economy and the planet. By providing expertise and insight, we support our members, partners and stakeholders as they prepare the UK for what comes next in a constantly changing world.

Role Purpose: The Policy Manager will lead and support techUK’s work on the regulation of online marketplaces, e‑commerce platforms and the sale of digital content and digital services. This includes business‑to‑consumer (B2C) marketplaces, consumer‑to‑consumer (C2C) platforms, social and peer‑to‑peer marketplaces and direct providers of digital content and digital services.

Responsibilities

, enforcement, class action suits and the evolving regulatory framework affecting online marketplaces and the provision of digital content and digital services. The postholder will work closely with members, government departments, regulators and Parliament to shape practical, proportionate and innovation friendly policy outcomes that protect consumers and the providers of digital content and digital services while enabling responsible growth of a range of online marketplace business models. This is an exciting opportunity that sits at the heart of techUK’s Policy Team.

techUK is looking for a range of candidates from different backgrounds. If your experience does not fully align with the competencies and experience below, but you feel you would succeed in this role, please set out in you cover letter why you believe you would be a good fit for the position. Policy Development & Advocacy Lead techUK’s policy work on online marketplace regulation, including consumer rights, product safety, online fraud and scams, platform liability, illegal and unsafe goods, and enforcement mechanisms.

Monitor, analyse and respond to UK legislative and regulatory developments affecting online marketplaces and providers of digital content and digital services, including (but not limited to) consumer protection, product compliance, platform governance, pricing practices, class action suits and contract terms. Develop evidence based policy positions that reflect the diversity of techUK’s membership, spanning large B2C marketplaces, C2C platforms, digital content and digital service providers, social commerce providers and supporting technology firms. Contribute to techUK’s wider work on tackling online fraud and scams, including engagement with government and regulators on platform responsibility, prevention measures and consumer protection.

Draft consultation responses, policy briefings, reports, position papers and parliamentary submissions. Engage with government departments (DBT, DSIT, DEFRA, Office for Product Safety & Standards, Law Commission), regulators and enforcement bodies, and parliamentarians to influence policy development. Member engagement Convene and manage member working groups and forums focused on online marketplaces, consumer protection and e‑commerce regulation.

Act as a trusted policy lead for members, providing clear guidance on regulatory developments and emerging risks. Balance and broker consensus across members with differing business models, sizes and risk profiles. Identify emerging policy issues affecting online marketplaces and the provision of digital content and digital services to proactively develop techUK responses.

Stakeholder management Build and maintain strong relationships with policymakers, regulators, consumer bodies and other trade associations.